Joel Soto
1 Hodges Place, Staten Island,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Case Assistant/Temp Worker
First Choice Staffing/ Catholic Charities
NY , NY
2022.12 - Current
- Provided assistance and resolved customer inquiries through 25-40 incoming calls daily on the CCCS Helpline.
- Assessed client needs and made appropriate referrals
- Provided assistance to Case Managers as required
- Entered clients information into ECM and scheduled client through the MOIA calendar.
- Assisted Case Managers at ST. Teresa's Asylum Seeker Satellite
- Conducted on-site visits to migrant shelters, assessing eligibility for the MRAP
- Supported new migrants in confirming their immigration case status via the EOIR website.
- Assisted individuals with completing social service application forms and gathering factual information.
- Provided administrative support services such as scheduling appointments or maintaining calendars.
- Gathered facts from clients regarding their cases in order to prepare legal documents.
Deckhand/Payroll Administrator
Greater New York
Staten Island , New York
2017.03 - 2022.10
- Process payroll for employees and balance business accounts
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Monitored engine room bilges for any signs of water leakage or contamination.
- Inspected hulls for damages or corrosion when entering or leaving port.
- Ensured that all required safety protocols were followed while underway.
N.Y.C COVID 19 Contact Tracer (Remote)
United Healthcare Group
Staten Island , NY
2020.06 - 2022.08
- Handled 60+ outbound and inbound calls daily to complete case and contact monitoring
- Verified and documented COVID-19 Symptoms into Salesforce
- Assisted and supported the team of Special COVID-19 Vaccine Outreach Program through administrative tasks
- Scheduled COVID-19 Vaccine appointments
- Completed contact intakes and screenings
- Identified and Investigated both confirmed and suspected COVID-19 Cases while documenting all potentially affected contacts
- Maintained HIPPA compliance while communicating with clients
- Demonstrated empathy and compassion while speaking with clients
Education
Degree -
College of Staten Island of The City University of New York
High School Diploma -
Skills
- Microsoft Office Suite
- Time management
- Communication Skills
- Fluent in Spanish
- Client engagement
- Multi-Tasking
- Customer service-focused
- Strong organizational skills
- Demonstrate empathy and compassion when speaking with clients
Languages
Timeline
Case Assistant/Temp Worker
First Choice Staffing/ Catholic Charities
2022.12 - Current
N.Y.C COVID 19 Contact Tracer (Remote)
United Healthcare Group
2020.06 - 2022.08
Deckhand/Payroll Administrator
Greater New York
2017.03 - 2022.10
Degree -
College of Staten Island of The City University of New York
High School Diploma -
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