Joel Stevens
Summary
Dynamic professional with a proven track record at Flowrider, enhancing customer satisfaction and safety standards. Excelled in customer engagement and problem-solving, boosting client relations and operational efficiency. Skilled in team management and advanced surf techniques, I fostered significant improvements in learning methods and safety compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wave Ambassador and Technician
Flowrider
07.2020 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Improved safety standards on job sites by conducting regular inspections and enforcing strict adherence to safety guidelines.
Flowrider Instructor
Solara Resort
10.2018 - 08.2024
- Promoted a positive learning environment by establishing clear expectations and achievable goals.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper techniques, stances, and limiting risk of injury
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04-2020
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Time management
- Customer service
- Problem-solving
- Safety compliance
- Physical fitness and endurance
- Advanced surf techniques
Certification
- Signalperson Qualification Course Certificate – National Commission for the Certification of Crane Operators (NCCCO).
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Wave Ambassador and Technician
Flowrider
07.2020 - Current
Flowrider Instructor
Solara Resort
10.2018 - 08.2024
Associate of Arts - General Studies
Valencia College