Joel Tapia
San Antonio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Insurace Professional
USAA
San Antonio, TX
09.2024 - 02.2026
- Educated members on auto and home insurance.
- Identified cross-selling opportunities to maximize membership value.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Assembly Line
Navistar Inc
03.2022 - 06.2023
- Demonstrating overall safe work behavior; including the utilization of proper safety equipment and adhering to safety guidelines.
- Assembling and installing parts using hand tools, air tools and/or power tools.
- Troubleshooting defects and performing repairs in station or on the main line.
- Assisting in the training of peers as required.
Delivery Driver
Amazon
01.2016 - 01.2022
- Deliver orders to customers on assigned routes.
- Review deliveries with customers to ensure products meet their needs.
- Meet or exceed customer requested time frames.
Sales Associate
Conns Home Plus
01.2006 - 01.2016
- Recommended alternative items when product was out of stock.
- Cleaned and organized the store, including the checkout desk and displays.
- Helped drive sales goals and achieve monthly quotas.
- Accurately logged all daily shipping and receiving orders.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Followed up with over 50 customers each week to verify that they were satisfied with purchases.
- Mentored new sales associates to contribute to the store's positive culture.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
Customer Service Representative
West Telemarketing
07.2004 - 08.2005
- Received and managed 80 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
- Provided elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Business Administration
St. Philips College
San Antonio, TXHigh School Diploma - undefined
Sidney Lanier High School
San Antonio, TX01-2003
Skills
- Self-motivated
- Dependable and responsible
- Strong conflict resolution skills
- Goal-oriented
- Mentoring and coaching
- Friendly, positive attitude
- Problem-solving
- Customer service
- Active listening
- Multitasking
Professional Licenses
Licensed in Property and Casualty in all 50 states
Timeline
Insurace Professional
USAA
09.2024 - 02.2026
Assembly Line
Navistar Inc
03.2022 - 06.2023
Delivery Driver
Amazon
01.2016 - 01.2022
Sales Associate
Conns Home Plus
01.2006 - 01.2016
Customer Service Representative
West Telemarketing
07.2004 - 08.2005
High School Diploma - undefined
Sidney Lanier High School
Business Administration
St. Philips College