Dedicated professional with over 18 years of extensive experience in the cable industry, excelling in installation, service, and maintenance roles. Proven ability to manage all aspects of these functions while fostering a customer-centric approach. Leverages a strong foundation of technical knowledge and leadership skills to drive team performance and enhance customer satisfaction. Committed to delivering high-quality service and support, ensuring operational excellence in every project.
Work History
Maintenance Supervisor
2 Years
Spectrum | 08.2024 - Current
Supervised maintenance team, ensuring timely completion of repair and upkeep tasks.
Implemented preventive maintenance programs to enhance equipment reliability and reduce downtime.
Coordinated scheduling for routine inspections and emergency repairs, optimizing resource allocation.
Developed training programs for staff on safety protocols and equipment operation procedures.
Maintenance Technician III
8 Years 7 Months
Spectrum | 01.2018 - Current
Troubleshoot, track, and repair RF issues.
Repair fiber cuts.
Perform node swaps.
Minimize customer impact by maintaining quality node health.
Participate in an on-call rotation.
Commercial Business Technician
3 Years
Spectrum | 01.2015 - 01.2018
Installed and maintained Q2Q, EOC and DVIS.
Specialized in SIP installation.
Installed services from the tap into the businesses.
Participated in an on-call rotation.
Residential Technician
9 Years
Spectrum | 01.2006 - 01.2015
Installed and maintained cable, internet, and phone for residential customers.
Provided excellent customer service as well as professional communication with the customer.
Education
High School Diploma - Maintenance Tech I, Maintenance Tech II, Maintenance Tech III
NCTI
- Continuing Education Fire & EMS
Chippewa Valley Technical College | 08.2026
High School
Eau Claire North High School | 01.2000
Skills
Fiber Optics Repair & Splicing
Coax Maintenance & Repair
System Analysis & Troubleshooting
Timeline
Maintenance Supervisor
Spectrum
08.2024 - CurrentRead More
Maintenance Technician III
Spectrum
01.2018 - CurrentRead More
Commercial Business Technician
Spectrum
01.2015 - 01.2018Read More
Residential Technician
Spectrum
01.2006 - 01.2015Read More
Eau Claire North High School
High School
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Chippewa Valley Technical College
from Continuing Education Fire & EMS
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NCTI
High School Diploma from Maintenance Tech I, Maintenance Tech II, Maintenance Tech III
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LEADERSHIP EXPERIENCE
Chippewa Valley Tech College
2019-2025
Fire Instructor
Teach new Fire fighter recruits the tactics and fire behaviors.
Teach new recruits how to properly and safely work a fire scene.