Joel Trujillo
Rocklin,CA
Summary
Servant leader with nearly a decade of experience in the furniture retail industry, from home deliveries, logistics, operations, and salesforce. In just over 9 years, my experiences hold strong records of achievements producing growth, building relationships, serving others, and leading the charge in the salesforce as well as operational excellence. Under my leadership, I've demonstrated the ability to overcome obstacles with exceptional results, impact change, recruit and retain talent, develop employees, and coach towards execution while keeping those around me motivated!
Overview
10
10
years of professional experience
Work History
Minister of Music
Victory Outreach Ministries
Rancho Cordova, CA
02.2023 - Current
- Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
- Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
- Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
- Planned special events such as fundraisers, career days and holiday celebrations.
Store Manager
Bob's Discount Furniture
Folsom, CA
03.2022 - 02.2024
- Actively recruited, staffed, and trained new associates from entry levels to management positions.
- Pioneered in setting up and executing Grand Opening for brand new store, introducing the brand to a new market (publicly broadcasted on The Sacramento Bee).
- Monitor employee performance and identify performance gaps for corrective action and further development.
- Deliver excellent customer service maintaining a 4.8 Google rating, while adhering to standard practices maximizing sales and minimizing shrinkage.
- Currently selected as official training site for newly hired managers in a market of 5 stores. Ultimately selected due to operational excellence, as well as being recognized as one of the most well-rounded leaders in the region.
- Successfully produced a Top Performing associate within 5 months of the store opening, recognized in the Top 40% of our company and rewarded with a financial incentive. As a part time sales associate new to the industry, they successfully sold over $600k in merchandise demonstrating the ability to be recognized as a Million Dollar Writer over a year's worth of business.
Sales Manager
Bob's Discount Furniture
Louisville, KY
03.2020 - 03.2022
- Actively recruited and fully staffed brand new store prior to Grand Opening, overseeing sales team of 12 associates.
- Actively coached, trained, and developed sales team in all metrics of the business, leading to the promotion of my replacement upon being promoted to Store Manager.
- Top performing store in the market from a KPI standpoint, leading the ranks in metrics such as financing, warranties, and most profitable margins.
- Company Top 10 from a KPI standpoint, finishing the year over 100% to budget.
- Requested by company to travel across the region for stretch assignments, from training new hires and managers to generating phone sales during nationwide shutdown as well as reopening stores during pandemic.
- Effectively maintaining employee retention since Grand Opening, retaining two thirds of our original sales team while producing 4 Million Dollar Writers within the first fiscal year.
Store Manager
Value City Furniture
Louisville, KY
03.2019 - 03.2020
- Own and control monthly P&L driving controllable income and top line sales while overseeing staff of 20 plus employees.
- Personally train, develop, and motivate team members to be the brand ambassadors of our company while maximizing their fullest potential.
- Manage leadership team while assisting in recruiting, hiring, and staffing other stores within region, ranging from entry level positions to leadership roles.
- Successfully developed team members into leadership roles resulting in internal promotions as well as relocating associates from other markets.
- Consistently growing trends from a KPI standpoint while positioned in company's top volume store in the Louisville market, resulting in positive comps and pace setting records.
- Under my leadership, 2 Assistant Managers were promoted to Store Managers, grooming my replacement upon accepting another opportunity and leaving the company.
Sales Manager
Value City Furniture
Castleton, IN
08.2018 - 03.2019
- Store leadership team, directly focused on coaching and developing a sales team of 14 Home Furnishing Consultants.
- Actively recruiting, hiring, and training while developing and serving others on daily basis.
- Partner with Store Visual, merchandising the showroom in favor of company expectations while tailoring showroom presentation to designated market area.
- Facilitated weekly Sales meetings, motivated and inspired team to outperform sales goals.
- Manage to redirect store's performance upon lateral transfer when requested by the company. Successfully achieving a positive comp to prior year's performance within 90 days, leading the market's highest volume store.
- Successfully recognized and identified high profile talent within my team, developing my replacement upon being promoted to Store Manager.
Assistant Store Manager
Value City Furniture
Plainfield, IN
05.2017 - 07.2018
- Assistant Store Leader driven to execute excellence in operations and growth, collaborating with executive team and contribute towards store performance.
- Effectively engaged towards developing store brand, maintaining a 4.8 Google rating reflecting our team's service and performance.
- Overall mediate and oversee store activity with a total of 25 employees, protecting customer focus while remaining in favor of operations.
- Direct supervisor to warehouse management as well as first line of communication with 3rd party logistics. Overseeing all operations, from inspecting prepped merchandise, to managing warehouse payroll.
- First responder to home delivery escalations, providing customers with solutions and identifying key issues to become more proactive.
- Efficiently routing delivery stops as well as in home service requests, working directly with contracted delivery teams and service technicians.
Sales Manager
Value City Furniture
Indianapolis, IN
04.2016 - 04.2017
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Directly coached and mentored sales team consisting of 6 Home Furnishing Consultants on a day to day basis.
- Acting Store Manager in charge of the business from November of 2016 to April of 2017 leading to store close out. Actively involved with company store closure, recovering as much salvageable material to send back to distribution centers.
- Actively negotiated, effectively communicating directly with community's clientele during store close out while protecting merchandise cost and profitability.
- Successfully liquidated store while managing and effectively delegating to 3rd party employees, assigned from outside temp agencies.
- Developed and motivated team members retaining staff with company while overseeing 10 employees, ensuring each associate was transferred to another location after store closure.
Home Furnishing Consultant
Value City Furniture
Indianapolis, IN
11.2014 - 03.2016
- Upon greeting, actively listening and empowering guests to personalize their experience while furnishing their home.
- Regional Top Performer, receiving company recognition listed consecutively in the region's Top 4 in 2015.
- Million Dollar Writer, delivering over one million dollars' worth of merchandise in 2015.
- Recognized as a servant leader among peers, leading to internal promotion of Sales Manager within the same location.
- Developed a strong customer pipeline, leading to return and referral business. Ultimately contributed to the store's greatest comp year over prior year's business, producing profitability over consistent performance.
- Contributed high energy creating a competitive atmosphere among the team, accredited to driving a 5 year veteran to achieving the Million Dollar's Seller's club for their first time in their career.
Warehouse Associate
Value City Furniture
Castleton, IN
07.2014 - 10.2014
- Dedicated team member focused on serving others providing responsive customer service.
- Maintained invoices, identifying inventory and physically inspecting the merchandise.
- Carefully assembled, prepped, loaded, and physically handled furniture and mattresses while maximizing a clean functional warehouse.
- Actively maintained showroom floor, consistently looking for opportunities to recover the showroom during down time.
- Effectively communicated with delivery teams, ensuring merchandise was loaded properly and staged items were secured.
- Responsible for opening and closing procedures, ensuring all checklist tasks and warehouse cleanliness was complete.
Skills
- Team Leadership
- Retail Sales
- Shift Scheduling
- Documentation and Reporting
- Sales Strategies
- Verbal and Written Communication
- Policy Development and Enforcement
- Goal Setting
- Budget Control
- Process Improvements
- Professional Accountability
- Motivational Coaching
- Visual Merchandising
- Training & Development
- Inventory Control
- Customer Service
- Bilingual Communications (Spanish)
- Payroll Management
- Staff Supervision
- Cash Management
- Multitasking and Organization
- Recruiting and Hiring
- Routing Determination
- Social Media Promotion
- Community Outreach
- Ministry Outreach Activities
- Public Speaking
Timeline
Minister of Music
Victory Outreach Ministries
02.2023 - Current
Store Manager
Bob's Discount Furniture
03.2022 - 02.2024
Sales Manager
Bob's Discount Furniture
03.2020 - 03.2022
Store Manager
Value City Furniture
03.2019 - 03.2020
Sales Manager
Value City Furniture
08.2018 - 03.2019
Assistant Store Manager
Value City Furniture
05.2017 - 07.2018
Sales Manager
Value City Furniture
04.2016 - 04.2017
Home Furnishing Consultant
Value City Furniture
11.2014 - 03.2016
Warehouse Associate
Value City Furniture
07.2014 - 10.2014