Anna Alice Kapika
Rockville,MD
Summary
Dedicated customer service professional with strong multitasking and time management skills, consistently delivering positive and memorable experiences for clients. Proven ability to handle diverse customer needs effectively while maintaining a high standard of service.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Krystech Services
Burtonsville, MD
11.2023 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
Sales Associate
Giants Supermarket
Bethesda, MD
04.2023 - 06.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Delivery Driver
Amazon
Rockville, MD
03.2021 - 07.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Education
Bachelor of Science - Network And System Administration
Higher Institute of Computer Science, Programming
DR CONGO03-2013
Skills
- Interpersonal communication
- Organizational skills
- Critical thinking
- Problem resolution
- Friendly, positive attitude
- Active listening
- Time management
- Teamwork and collaboration
- Analytical and critical thinking
- Flexible and adaptable
Timeline
Customer Support Specialist
Krystech Services
11.2023 - Current
Sales Associate
Giants Supermarket
04.2023 - 06.2024
Delivery Driver
Amazon
03.2021 - 07.2022
Bachelor of Science - Network And System Administration
Higher Institute of Computer Science, Programming