Joel Vilorio
Bronx,NY
Summary
Detail-oriented concierge and maintenance professional skilled in managing front desk operations and coordinating service requests. Committed to maintaining security protocols and ensuring a clean, safe environment, with bilingual abilities enhancing communication and resident relations.
Overview
11
11
years of professional experience
Work History
Concierge/Superintendent's Assistant
Greystar Property Management
New York, New York
10.2024 - 11.2025
- Maintained security protocols, ensuring a safe environment for all residents and guests.
- Coordinated maintenance requests, facilitating timely responses and resident satisfaction.
- Managed front desk operations, ensuring seamless communication and efficiency.
- Handled inquiries efficiently, resolving issues to improve resident satisfaction levels.
Concierge/Handyman -Porter
Brookfield Properties
Bronx, NY
04.2023 - 05.2024
- Monitored building's exterior and interior to ensure safety and cleanliness.
- Coordinated service requests and performed light repair work while assisting vendors.
- Modified latch system for improved security.
- Provided exceptional customer service to guests and residents at Brookfield properties.
Concierge/Handyman
R & R Management
Larchmont, NY
07.2018 - 01.2021
- Managed apartment restoration, monitored service requests, performed light repairs, and coordinated with vendors for efficient project completion.
- Conducted building maintenance and modified lighting to enhance safety and functionality.
- Greeted incoming patrons, announced guest arrivals, and secured package deliveries to ensure smooth operations.
Handyman-Porter
Archer Management
New Rochelle, NY
01.2018 - 01.2020
- Monitoring the interior & Exterior of the building
- Operating the compactor for garbage removal, mopping, vacuuming, & Buffing/polishing floors.
- Maintaining apartments. Light Repair work. Handling Service Requests & Work Order Completion
Concierge/Handyman
Aimco Management
New York, NY
10.2014 - 07.2017
- Greeted incoming patrons, announced guest arrivals, and secured package deliveries to enhance guest experience.
- Maintained apartments by monitoring service requests and coordinating with vendors to ensure timely resolution.
- Assisted Superintendent with daily operations to facilitate efficient property management.
Education
New York City Technical College - Electromechanical Engineering
New York City Technical College
Brooklyn, N.Y02-2000
Skills
- Fluent in English and Spanish
- Interpersonal skills
- Computer proficiency
- Hardware and software expertise
- Operating system knowledge
- Internet navigation skills
- Technical assistance and support
- Building maintenance
- Freelance photography
Training
1st Security Preparation, INC, New York, NY, 8Hr/16Hr, Fire Safety
Timeline
Concierge/Superintendent's Assistant
Greystar Property Management
10.2024 - 11.2025
Concierge/Handyman -Porter
Brookfield Properties
04.2023 - 05.2024
Concierge/Handyman
R & R Management
07.2018 - 01.2021
Handyman-Porter
Archer Management
01.2018 - 01.2020
Concierge/Handyman
Aimco Management
10.2014 - 07.2017
New York City Technical College - Electromechanical Engineering
New York City Technical College