Joel Wyatt III
Princeton,TX
Summary
I am seeking a management position in the field of property preservation/Default Mortgage Field Services. As a natural leader my people skills and extensive history in the preservation industry will suit me well in this position. I have previously worked for several national service providers (MCS, BACFS, Safeguard) in multiple facets from inspections to FHA maintenance and even some REO. I have also moved up into upper management positions for a regional field service provider and a field service vendor. I enjoy opportunities to learn new systems, methods, and skills that could better my workplace and I. Given the opportunity I would like to share my knowledge and skills from my experience in the mortgage field services industry while demonstrating my ability to lead a team. I will bring my dedication to strive to meet and beat all expectations.
Overview
12
12
years of professional experience
Work History
Director of Operations and Quality
Broad Mountain Preservation
Weatherly, PA
04.2019 - 02.2022
- Monitored office workflow and administrative processes to keep operations running smoothly including monitoring late orders and resolving escalated issues.
- Communicated directly with our crews in the field to train, quality control and problem solve all types of preservation work orders for our Altisource and Guardian clients.
- Achieved team goals through formalized training plans, coaching and performance management.
- Balanced financials to ensure our system and client systems were in line.
- 3rd party negotiations and transactions.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Direct line of communication to both our clients and the crews on the field.
Vice President of Operations
Field Connections
Rolling Meadows, IL
06.2014 - 03.2019
- Recruited to Field Connections due to my detailed knowledge of clients and working relationships with the vendors.
- Supervised the performance of four state coordinators in IL, PA, NC and Puerto Rico. Ensured the performance in dispersing, tracking and following up on all types of preservation work orders.
- Completed HR duties such as payroll, onboarding, vacations and annual reviews.
- Promoted to Vice President of Operations and managed all three departments; State Coordinators, Processing and Vendor Management.
CAR Team Lead BOA FHA
Safeguard Properties Management
Richardson, TX
07.2012 - 06.2014
- Monitor all post-sale FHA loans for our Bank of America client in the northeast.
- Consistently met or exceeded production and quality control goals.
- Was able to be a leader amongst my peers and promoted to Team Lead on the BOA FHA Client Relations.
- Audited team performance and compliance with performance and quality standards.
Inspections Team Lead
Mortgage Contracting Services LLC
Carrollton, TX
07.2009 - 06.2012
- Quality control all inspections results from vendors before submitting to our clients
- Monitoring of daily queues and worked directly with clients to resolve escalated issues.
- As Team Lead managed the performance, training and overall success of all the Asset Preservation Coordinators.
- Mentored newly hired employees on operations and property preservation.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
Studied Basiscs -
Richland College
Dallas, TXSkills
- Team Leadership
- Problem Anticipation and Resolution
- Performance Assessment
- Recruitment and Hiring
- Quality Assurance
- Customer Relations
- Payroll and Timekeeping
- Excel
- Property Preservation
- Microsoft Office
Timeline
Director of Operations and Quality
Broad Mountain Preservation
04.2019 - 02.2022
Vice President of Operations
Field Connections
06.2014 - 03.2019
CAR Team Lead BOA FHA
Safeguard Properties Management
07.2012 - 06.2014
Inspections Team Lead
Mortgage Contracting Services LLC
07.2009 - 06.2012
Studied Basiscs -
Richland College
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