Jeanine Del Orfano

In 2020 Ferocious Media branched off of Scorpion.

• Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Led change management efforts to successfully implement new technologies and systems across the organization.
• Streamlined operations by implementing efficient processes and workflow strategies.
• Enhanced interdepartmental coordination by organizing regular cross-functional meetings, improving communication channels between teams.
• Enhanced customer satisfaction by focusing on continuous improvement of products and services.
• Improved overall productivity by identifying areas for improvement and implementing necessary changes.
• Delivered successful projects on time and within budget, utilizing strong project management skills.
• Defined, implemented, and revised operational policies and guidelines.
• Mentored and coached team members to foster productive and engaging work environment.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Driven Local was acquired by Scorpion in July 2017.

• Helped launch and run social campaigns for clients of various verticals and sizes.
• Worked closely with strategy team to ensure we were providing offerings and products.
• Closely aligned with VP of Social to train all new hires and create marketing manager training, proposals, webinars, and more.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Launched and managed their Facebook organic and paid strategy.
• Collaborated with various teams to create all print and digital marketing material to hit quarterly goals.
• Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
• Generated clear, concise and original verbiage for written communications.
• Boosted audience engagement through creative content creation for social media platforms.
• Evaluated analytics data from digital channels to drive continuous improvement in messaging effectiveness and audience targeting.
• Worked closely with the Directors of Marketing and Designers to ensure clear branding across all campaigns.

• Lead community management on all social platforms for a national brand with over 1MM+ Followers.
• Created social content, ran Facebook (Meta) Ad content and strategy, and provided crisis strategy for several clients in various fields and sizes.
• Increased customer engagement through social media.
• Quickly moved on from community management to managing social posting and Facebook Advertising for several accounts.

• Successfully managed multiple, multi million sized projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Coordinated with distributors to ensure successful ship dates based on estimated project completion dates.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Created and process quotes, purchase orders, and charge backs for projects and clients when needed.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Achieved project deadlines by coordinating with contractors to manage performance.