Stacy Davis

Shirley

Summary

Dynamic Loan Operations Manager with extensive experience at BNB Bank, excelling in quality control and regulatory compliance. Proven track record in system conversions and data mapping, enhancing operational efficiency. Strong leadership and attention to detail drive successful team collaboration and process improvements in loan servicing and reporting.

Overview

years of professional experience

Work History

Loan Operations / Quality Control

Hanover Bank

09.2022 - Current

Conduct quality control reviews of loan portfolio, ensuring accuracy in booking, transactions, rate adjustments, and system maintenance
Generate and review daily loan operations and BA reports, verifying accuracy and implementing necessary edits
Review payments, payoffs, and manage payoff reporting
Ensure compliance with banking regulations, policies, and procedures
Review exceptions from FIS canned reports and ensure timely resolution
Monitor tickler reports and process construction loan conversions
Review daily file maintenance for department accuracy
Address and resolve customer, portfolio, and internal inquiries via email, enhancing communication and support
Tracked resolutions for non-posted items

Loan Operations Manager

BNB Bank / Dime Bank

09.2016 - 09.2022

Led and supervised loan booking department ensuring accurate and timely boarding of all loans
Handled complex loan bookings while resolving help desk tickets during peak volume to maintain service levels and customer satisfaction
Managed construction loan conversions for commercial and consumer portfolios
Oversaw core system mapping and data integration for mergers, acquisitions, and new system implementations to ensure seamless operational continuity
Investigated and resolved loan booking discrepancies identified through audits and internal reviews
Ensured compliance with lending policies and federal/state regulations
Coordinated clearing of non-posted loan payments, REIT adjustments, and balancing with ACH transactions to enhance reconciliation accuracy
Supervised loan ticklers for conversions, annual reviews, and UCC filings
Managed SWAP due diligence, remittance preparation, and balance reconciliations
Partnered with senior leadership, cross-functional teams, and third-party consultants to achieve operational goals

Loan Representative

Suffolk County National Bank

09.2012 - 09.2016

Booked commercial, consumer, and residential loans
Booked dealer floor plan loans and maintained balance accuracy
Processed loan advances and pay-downs for commercial and consumer accounts
Assisted customers with loan servicing and inquiries, ensuring timely resolution of payoff requests
Generated and monitored monthly credit reports to assess credit risks and inform lending decisions
Monitored residential mortgage insurance and escrow payments
Conducted escrow analysis for residential loans, verifying compliance with regulatory standards and ensuring accuracy
Reconciled and balanced general ledger accounts daily

Education

Associate of Science - Criminal Justice

Suffolk County Community College

Selden, NY

High School Diploma -

Springs Girls High

South Africa

Certified Professional in Management CPM

American Management Association

Skills

Loan operations
Loan booking
Vikar
Quality control
Regulatory compliance
Construction Loan Conversions
Portfolio monitoring
Process enhancement
Customer support
Project management
Team leadership
Microsoft Excel
Microsoft Word
Fiserv
FIS
Phoenix
OnBase

Encompass
Abrigo
ImageCenter
Newgen
Numerator
ILien
E-Oscar
Account Guard
Sageworks
Vikar
Data mapping
Project management
Project management

References

Available upon request

Professional Development

Core Integration Mapping for Bank Conversion
Auto-Booking Mapping & Implementation
Fiserv Expert Certification

Timeline