Joel Young
Manor,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Juvenile Correctional Officer
Texas Juvenile Justice Department
05.2023 - Current
- Improved facility safety by conducting thorough and consistent security checks.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
Delivery Driver
Amazon
01.2023 - 05.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Front Desk Supervisor
Best Western Plus
11.2022 - 01.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
COAST GUARD
SAINT KITTS AND NEVIS DEFENCE FORCE
01.2017 - 01.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
McGrath High School
LINSTEAD, JAMAICA06.2011
Skills
- Patience and Empathy
- Youth Counseling
- Trauma-Informed Care
- Conflict Resolution
- Restraint Techniques
- Teamwork and Collaboration
- Mental Health Training
- Multicultural Sensitivity
- First Aid and CPR
- Stress Management
- Documentation and Reporting
- Problem-Solving
- Sales Techniques
Timeline
Juvenile Correctional Officer
Texas Juvenile Justice Department
05.2023 - Current
Delivery Driver
Amazon
01.2023 - 05.2023
Front Desk Supervisor
Best Western Plus
11.2022 - 01.2023
COAST GUARD
SAINT KITTS AND NEVIS DEFENCE FORCE
01.2017 - 01.2020
High School Diploma -
McGrath High School
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