JOEL CHARLES-ANTHONY OTTLEY
Saint Paul,MN
Summary
Results-driven Executive Manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
17
17
years of professional experience
Work History
Chase Private Client Banker
JPMorgan Chase
Saint Paul, MN
06.2021 - Current
- Served as a trusted advisor to clients, offering guidance on complex financial matters and life events.
- Educated clients on various investment products, enabling informed decisions regarding portfolio diversification.
- Supported colleagues during peak periods or staff absences, demonstrating adaptability and teamwork.
- Assisted clients in achieving financial goals through proactive portfolio management and investment analysis.
- Utilized CRM tools effectively for tracking client interactions, ensuring accurate record-keeping and follow-up activities.
Executive Team Leader
TARGET
Oakdale, MN
06.2020 - 10.2021
- Spearheaded growth in sales, daily operations, and culture
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Developed business processes and raised 15% in first 2 Quarters.
- Mentored employees to help improve skills and enable team members to become peak performers on job
Executive Team Leader, Logistics Operations
Target
Edina, MN
02.2019 - 06.2020
- Managed overnight processes to ensure smooth operations
- Utilized strong interpersonal and communication skills to form multi-culture positive environment.
- Developed Team Members to strive for above & beyond through services & operations to grow into future leaders.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Established clear and competitive goals, growth roadmaps and strategic business plans
Service & Engagement Leader
Target
Edina, MN
05.2018 - 02.2019
- Resolved guest concerns efficiently and expeditiously.
- Created friendly culture amongst guests and team members upon entering and exiting.
- Recruited offsite at universities and job fairs for potential candidates.
- Mentored future assistant managers in training as well as interns from various universities.
- Developed Team Members to strive for above & beyond through services & operations to grow into future leaders.
- Onboarded team members to create fast fun and friendly environment.
- Surpassed corporate goals by reaching 20 additional loyal guest memberships each month
- Serviced handheld equipment for expedient repair and minimal downtime
Executive Team Leader, Food
Target
Richfield, MN
10.2015 - 05.2018
- Managed daily operations within all food to provide exceptional guest service.
- Grew Sales & drove results within the department through operations to achieve a positive comp in the store YTD.
- Developed Team Members to strive for above & beyond through services & operations to grow into future leaders.
- Designed and executed new process to balance payroll usage during store operations.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
Assistant Branch Manager
TCF BANK
MN
01.2013 - 10.2015
- Oversee the three most important assets to TCF; Customer service (TCF-the customer first), Branch operations, and Branch sales.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over $400,000 in deposits and team of 10 full and part-time employees.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Lead the Team in a stress free environment that provides the quality customer service essentials
NORTHWESTERN COLLEGE & MEDIA St, Paul, BON APPETIT
08.2008 - 12.2013
- Teamwork various tasks from cleaning, to cooking, to setting rooms.
- Cater to clients as a team to meet great quality customer service.
- Interacted with staff to provide great teamwork.
Education
Bachelor of Arts - Electronic Media Communications Studies
University of Northwestern - St. Paul
Saint Paul, MN12.2013
Skills
- Team Building and Motivation
- Scheduling and Time-Tracking
- Merchandise Promotion and Display
- Decision Making
- Sales Leadership
- Recruitment and Training
- Delegation and Supervision
- Inventory Management
- Financial Recordkeeping
- Financial Planner
Timeline
Chase Private Client Banker
JPMorgan Chase
06.2021 - Current
Executive Team Leader
TARGET
06.2020 - 10.2021
Executive Team Leader, Logistics Operations
Target
02.2019 - 06.2020
Service & Engagement Leader
Target
05.2018 - 02.2019
Executive Team Leader, Food
Target
10.2015 - 05.2018
Assistant Branch Manager
TCF BANK
01.2013 - 10.2015
NORTHWESTERN COLLEGE & MEDIA St, Paul, BON APPETIT
08.2008 - 12.2013
Bachelor of Arts - Electronic Media Communications Studies
University of Northwestern - St. Paul