Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
Hi, I’m

Joelean Jones

Atlanta,TX

Summary

Customer-focused professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Highly motivated employee with desire to take on new challenges.

Overview

8
years of professional experience

Work History

Pilot Travel Centers
Texarkana, AR

Guest Service Team Lead
02.2022 - 11.2023

Job overview

  • Computed bills, collected payments and made change for guests.
  • Resolved escalated customer issues quickly and efficiently while maintaining excellent customer relations.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Collaborated with other departments to ensure seamless integration between different systems.

Best Buy
Texarkana, TX

Mobile Sales Associate
09.2019 - 08.2020

Job overview

  • Provided technical support for customer inquiries regarding mobile device functions.
  • Maintained detailed records of stock inventory and replenished merchandise as needed.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Generated reports detailing daily, weekly, monthly, quarterly, or yearly sales figures.

Conduent Call Center
Oklahoma City, OK

Technical Support Specialist
01.2016 - 09.2019

Job overview

  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Served as first point of contact for incoming technical service calls and emails.

Education

Everest College - Colorado Springs
Colorado Springs, CO

Some College (No Degree) from Criminal Justice

University Overview

Skills

  • Guest Liaison
  • Account Inquiries
  • Customer Rapport
  • Timely Complaint Resolution
  • Guest Services
  • Team Member Development
  • Hospitality and Service Knowledge
  • Guest complaint resolution
  • Brand success
  • Policy and procedure adherence
  • Data Entry

References

References
References available upon request.
Availability
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Quote

Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux

Timeline

Guest Service Team Lead
Pilot Travel Centers
02.2022 - 11.2023
Mobile Sales Associate
Best Buy
09.2019 - 08.2020
Technical Support Specialist
Conduent Call Center
01.2016 - 09.2019
Everest College - Colorado Springs
Some College (No Degree) from Criminal Justice

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Joelean Jones