Joelene McQuillen
Hilltop Community Resources
Grand Junction,CO
22
years of professional experience
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meets diverse needs and addresses issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Work History
Support Service Specialist
2 Years 8 Months- Coordinated client intake scheduling and follow-up communications to ensure timely service delivery.
- Managed accurate case records to ensure adherence to documentation standards and confidentiality requirements.
- Resolved client and staff service issues by routing requests to appropriate internal resources.
- Tracked referral appointments and support tasks to maintain workflow consistency across programs.
- Managed monthly insurance verification process to support accurate eligibility and coverage review. Collaborated closely with billing team to align verification findings with claim processing needs.
- Managed ordering processes for outpatient team operations.
- Updated paperwork and tracked assessments to support consistent documentation and review workflows.
- Accepted payments and answered phone calls to support front-desk operations.
SafeCare Coordinator
11 Months- Coordinated client intake scheduling and follow-up communications to support smooth service delivery.
- Maintained accurate records, filing systems, and case documentation in compliance with evidence-based in-home parenting curriculum requirements.
- Managed team workflows by tracking task deadlines and ensuring documentation completion through final delivery.
- Coordinated team supervision support to maintain workflow continuity.
- Managed budgeting and ordering processes to ensure team access to required baby proofing supplies for home visit completion.
Colorado Community Response
7 Months- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assessed barriers, strengths and needs of each family and worked quickly to help them access resources to prevent out of home placement.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Life Skills Coach/Group Facilitator/Fingerprinting
1 Year 2 Months- Participated in team-building activities to enhance clients relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Maintained impeccable records for each client and daily instructional activities.
- Worked with clients to improve life choices and maximize benefits of programs.
- Implemented variety of fun and recreational activities for groups.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Maintained detailed, confidential client files.
Cashier
1 Year- Processed transactions accurately using POS systems, payment methods, and membership verification procedures.
- Resolved checkout issues quickly, maintaining smooth front-end flow during high-volume periods.
- Assisted members with item scans, price questions, and receipt checks at register and self-checkout.
- Balanced cash drawers and secured payments according to store handling procedures.
Stay at Home Parent
15 Years 10 Months- Managed household schedules, coordinating appointments, school activities, and daily logistics
- Organized meal planning, grocery procurement, and pantry inventory for consistent family routines
- Budgeted household expenses, tracking bills, purchases, and recurring financial obligations
- Supervised childcare routines, ensuring safety, structure, and dependable daily care
Education
GED
Skills
Cross-functional team collaboration
Data Entry
Recordkeeping strengths
Professional telephone demeanor
Teamwork
Planning and Coordination
Problem-solving skills
Goal Setting
Timeline
Support Service Specialist
Hilltop Community Resources
02.2024 - CurrentRead More
SafeCare Coordinator
Hilltop Community Resources
03.2023 - 02.2024Read More
Colorado Community Response
Hilltop Community Resources
08.2022 - 03.2023Read More
Life Skills Coach/Group Facilitator/Fingerprinting
Hilltop Community Resources
06.2021 - 08.2022Read More
Cashier
Sam's Club
05.2020 - 05.2021Read More
Stay at Home Parent
Stay At Home Mom
07.2004 - 05.2020Read More
Colorado Mesa University
GED
Read More