JOELENE SUTCH
Troy,NY
Summary
PROFESSIONAL SUMMARY
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. I seek to apply to the File Clerk position and become a great asset to Infojini.
Overview
13
13
years of professional experience
Work History
Payroll/Accounts Payable
George Hildebrandt Inc.
Hudson, NY
03.2024 - 04.2026
- Accurately input all vendor invoices, ensuring their timely payment. Processed Company Driver Payroll each week, updated and maintained all drivers PTO (paid time off). Sorted and distributed incoming mail and deposited all incoming checks. Print all outgoing checks to company vendors and or employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Audit Support Specialist
NYS Business Service Center
Albany, NY
09.2022 - 02.2024
- Utilized State databases such as Sharepoint, Statewide Financial System(SFS), DataCap, and Excel to verify Purchase Orders, non-Purchase Orders, Utilities, Leases, and Interagency invoices on behalf of New York State's 65 Business units. Indexed invoices, utility figures, Postings, and documents, ensuring their mathematical accuracy and proper coding prior to their submission to the Accounts Payable department.
Area Manager
Amazon
Schodack Landing, NY
11.2020 - 10.2022
- Delivered smiles throughout the capital region through the efficient tracking and processing of all outbound packages from their inception on the shipdock to their outbound departure. Helped to contribute to making ALB1 one of the most productive of any Amazon facility within its region for two years.
- Monitored quality control metrics to ensure compliance with company standards.
- Led initiatives to reduce errors in order fulfillment processes, enhancing customer satisfaction.
- Developed training materials that improved onboarding time for new hires significantly.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Manager(CSM)
Walmart
Hudson, NY
08.2015 - 09.2020
- Achieved and maintained the sales goals for Store 2097 through the effective staffing of front end personnel and the prompt implementation of customer requested inventory. Professionally addressed customer complaints but also received many compliments. Effectively managed and maintained the Customer Service Desk, Cash Office, and overall organization of Walmart Store 2097 by balancing cash drawers, activating phone and gift cards, handling requests for money orders, issuing returns, refunds, and exchanges and most significantly through providing the utmost customer service to its customers.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Rural Carrier
United States Postal Service
Hudson, NY
07.2017 - 08.2019
- Provided customers along a rural route in Columbia County with a variety of services including delivering and collecting mail, selling stamps, supplies, and money orders. These services were successfully and efficiently provided through the sorting of mail in the sequence of delivery for the assigned route, loading of mail into vehicle, the preparing of a daily trip report, and the providing for mail security at all times.
- Collaborated with team members to streamline sorting processes in local distribution centers.
- Maintained accurate records of deliveries, ensuring compliance with postal regulations and policies.
- Implemented process improvements that enhanced delivery efficiency and reduced operational delays.
- Provided exceptional customer service by addressing inquiries and resolving issues on-site.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Navigated diverse geographical areas using maps and GPS systems for optimal route planning.
Packing and Shipping Technician
Charles River Labs
Catskill, NY
04.2016 - 07.2018
- Manipulated and used differing chicken flocks and grades to aid in the development of various pre clinical and clinical laboratory gene therapy and cell therapy for the medical device and biotechnology industries.
- Developed and maintained standard operating procedures for shipping processes, promoting consistency and accuracy.
- Ensured proper handling of fragile items, resulting in reduced product damage during transit.
- Maintained a clean and organized work environment, promoting safety and efficiency in the workplace.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Office Clerk
American Air Filter Company
Hudson, NY
09.2013 - 06.2014
- Accurate input of daily production numbers through the utilization of Microsoft Word and Excel to produce production report data and the running of reports in BPCS. Served as an assistant to the Warehouse/Inventory Manager and the Human Resources Department. Maintained visitors log in and phone lines while attending to visitors and vendors when needed.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Handled incoming business and client requests for information.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Education
Bachelor of Science - Economics, Business Administration
S.U.N.Y. Old Westbury
Hicksville, NY01-2012
High School Diploma - undefined
Gilboa Conesville Central School
Gilboa, NY01-2008
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- retail operations
- Data entry
- Appointment scheduling
- Mail handling
- Clerical support
- Front office management
- Computer proficiency
- Office administration
- Administrative support
- Microsoft Word
Timeline
Payroll/Accounts Payable
George Hildebrandt Inc.
03.2024 - 04.2026
Audit Support Specialist
NYS Business Service Center
09.2022 - 02.2024
Area Manager
Amazon
11.2020 - 10.2022
Rural Carrier
United States Postal Service
07.2017 - 08.2019
Packing and Shipping Technician
Charles River Labs
04.2016 - 07.2018
Customer Service Manager(CSM)
Walmart
08.2015 - 09.2020
Office Clerk
American Air Filter Company
09.2013 - 06.2014
High School Diploma - undefined
Gilboa Conesville Central School
Bachelor of Science - Economics, Business Administration
S.U.N.Y. Old Westbury