Jana Hodges
Albany,GA
Summary
Dynamic professional with extensive experience in accounts payable and receivable at Davis Plumbing Company. Recognized for exceptional customer service and conflict resolution skills, successfully enhancing client satisfaction and resolving billing discrepancies. Proven ability to manage multiple projects efficiently while maintaining a friendly and positive attitude. Dependable and detail-oriented, committed to achieving results.
Overview
19
19
years of professional experience
Work History
Accounts Payable/ Accounts Receivable
Davis Plumbing Company
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified and resolved billing discrepancies, resulting in improved client relationships.
- Reconciled complex accounts and resolved customer disputes, maintaining a high level of satisfaction.
Termite Office Manager
Adams Exterminators
07.2006 - 06.2021
- Handled sensitive information with discretion, maintaining confidentiality.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correctly.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Vocational Certificate - Accounting
Albany Vocational Tech.
Albany, GA06-1994
High School Diploma -
Westover High School
Albany, Ga 3170706-1990
Skills
- Accounts payable
- Accounts receivable
- Billing reconciliation
- Invoice processing
- Customer service
- Conflict resolution
- Data entry
- Friendly, positive attitude
- Problem-solving
- Multitasking Abilities
- Dependable and responsible
Timeline
Accounts Payable/ Accounts Receivable
Davis Plumbing Company
06.2021 - Current
Termite Office Manager
Adams Exterminators
07.2006 - 06.2021
Vocational Certificate - Accounting
Albany Vocational Tech.
High School Diploma -
Westover High School
Similar Profiles
Bobby LopezBobby Lopez
Trademan Plumer at R&S Davis PlumbingTrademan Plumer at R&S Davis Plumbing
JeanRobert GuercinJeanRobert Guercin
Warehouse Associate at Roy Davis PlumbingWarehouse Associate at Roy Davis Plumbing
Uttam Kumar SutariyaUttam Kumar Sutariya
Business Development Executive/Sr.Research Analyst at Demandshore - Ziff Davis Company(Ziff Davis Performance Marketing)Business Development Executive/Sr.Research Analyst at Demandshore - Ziff Davis Company(Ziff Davis Performance Marketing)