Joel Espinal Acevedo
Boston ,MA
Summary
Observant law enforcement and armed security professional with experience in maintaining security at various facilities. Skilled in working independently and collaboratively to ensure individual safety and prevent incidents. Proficient in detecting and reporting crime, as well as providing basic first aid. Comprehensive understanding of enforcement policies and deep familiarity with safety equipment.
Overview
19
19
years of professional experience
Work History
Federal Armed Security Contractor
Paragon System (DHS & FPS)
Boston, MA 45-89k/year
11.2016 - Current
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained order and safety while providing customer service and information to facility visitors.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Tracked vehicles on premises, including license plate numbers.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Boston Special Police Officer
Longwood Public Safety
Boston, MA 42k-50k/year
01.2014 - 01.2016
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
- Drove patrol vehicle to monitor for dangers and hazards.
- Prepared detailed documentation of felony-level property and violent crimes investigations.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Wrote detailed arrest and accident reports.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Armed Guard
Ameriguard
Everett, MA 32k-45k/year
01.2014 - 01.2015
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Investigated reported incidents to protect company assets.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Supported criminal investigations through collaboration with local law enforcement agencies.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Loss Prevention Officer
H&M, Metro One
Cambridge, MA 30k-42k/year
01.2014 - 01.2015
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Assisted with internal investigations into personnel theft or fraud.
- Implemented both individual and group training for executive and loss prevention personnel.
- Identified potential shoplifters and alerted management.
- Partnered with store managers on basis to conduct loss investigations.
- Maintained store compliance with physical security schematics to protect assets.
- Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses.
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
- Gathered loss control data and compiled information into reports for submission to appropriate customers.
Warehouse worker / Vendor / Truck Driver
Boston Logan Airport
Boston, MA 30k-37k/year
01.2012 - 01.2014
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Security Officer
SEB
Quincy, MA 30k-35k/year
01.2013 - 01.2014
- Carry out security checks, inspections and patrols as required
- Answer alarms and investigate disturbances
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Writing daily reports, ensure to maintain safe and secure store environment, focus on frequency and severity of accidents for all coverage lines.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded activity in daily officer reports.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Observed patrons and customers to quickly address security situations.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Parking Enforcement Officer
SSPlus
Chelsea, MA 30-34k/year
01.2013 - 01.2014
- Directed drivers to proper parking areas and enforced special parking restrictions.
- Patrolled premises regularly to maintain safety of employees and visitors.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Customer service Sales Associate
Radio Shack
Boston, MA 30k-33k
01.2008 - 01.2012
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Data entry specialist
APAC
East Boston, MA 29k-32k/year
01.2006 - 01.2008
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Communicated with coworkers regarding deadlines and project milestones.
- Proofread and edited documents to correct errors.
- Documented data entry completions in corresponding logbooks.
- Executed data verification to ensure expedient error detection.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Identified system and account issues to quickly and accurately resolve.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts - Boston
Boston, MA07.2024
Associate of Science - Criminal Justice
Bunker Hill Community College, University Massachusetts Of Boston
Charlestown, MA07.2015
Skills
- Detail-Oriented
- CCTV Monitoring
- CPR Certified & AED
- De-escalation Techniques
- Customer Service
- First Aid Training
- Incident Reporting
- Law Enforcement Collaboration
- Verbal and Written Communication
- Emergency Response
- Detailed Activity Logs
- First Responder Experience
- Microsoft Office
- Honest and Ethical
- Data Entry
- Top Secret Clearance
- Punctual and Reliable
Timeline
Federal Armed Security Contractor
Paragon System (DHS & FPS)
11.2016 - Current
Boston Special Police Officer
Longwood Public Safety
01.2014 - 01.2016
Armed Guard
Ameriguard
01.2014 - 01.2015
Loss Prevention Officer
H&M, Metro One
01.2014 - 01.2015
Security Officer
SEB
01.2013 - 01.2014
Parking Enforcement Officer
SSPlus
01.2013 - 01.2014
Warehouse worker / Vendor / Truck Driver
Boston Logan Airport
01.2012 - 01.2014
Customer service Sales Associate
Radio Shack
01.2008 - 01.2012
Data entry specialist
APAC
01.2006 - 01.2008
Bachelor of Arts - Criminal Justice
University of Massachusetts - Boston
Associate of Science - Criminal Justice
Bunker Hill Community College, University Massachusetts Of Boston