Regina O'Carroll
Atlanta,GA
Summary
Compassionate Patient Access Representative skilled in enhancing operational efficiency and patient experience, with a proven track record at Sibley Memorial Hospital. Achieved 100% compliance in medical documentation through expertise in Epic and exceptional customer service. Background encompasses urgent care to federal security, demonstrating adaptability and meticulous attention to detail. Recognized for effective communication and time management skills while maintaining high standards of accuracy in medical records.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Security Officer/Concierge - Federal Building
Allied Universal Security
Washington, DC
12.2023 - 09.2024
- Company Overview: Security services provider, operates in various sectors including federal buildings
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises at a Federal Building under Allied Universal Security
- Conducted regular patrols of the property to ensure safety measures were upheld, reporting any irregularities, such as signs of forced entry or security breaches
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments and logging all interactions for record-keeping purposes
- Provided concierge services to building occupants, offering assistance with directions, general information, and support in a courteous and efficient manner
- Operated security equipment such as CCTV systems, metal detectors, and x-ray machines to screen individuals and prevent the passage of prohibited articles into restricted areas
- Responded to emergencies and incidents within the premises promptly, coordinating with law enforcement and emergency responders when necessary
- Documented daily activities and irregularities, including equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Enforced building access control measures, ensuring that only authorized individuals gained entry to secure areas, and maintained an accurate log of visitor data
- Provided escorts for staff and visitors to designated parking areas during hours of darkness or upon request to ensure personal safety
- Assisted with the implementation and enforcement of evacuation procedures during drills and actual emergencies, guiding individuals to safety and accounting for all personnel
- Maintained a professional demeanor at all times, upholding the image of Allied Universal Security and the Federal Building through exceptional service and conduct
- Security services provider, operates in various sectors including federal buildings
Registration and Scheduling Specialist
Beth Israel Lahey Health
Arlington, MA
01.2023 - 12.2023
- Company Overview: Healthcare provider offering a range of medical services
- Managed patient registration and scheduling, ensuring accurate data entry and efficient appointment coordination
- Collected co-pays and handled billing inquiries, maintaining financial accuracy and patient confidentiality
- Fielded incoming calls, providing information and routing to appropriate medical staff as necessary
- Healthcare provider offering a range of medical services
Physician One Urgent Care
Physician One Urgent Care
Chestnut Hill, MA
01.2021 - 12.2022
- Company Overview: Urgent care facility providing immediate medical attention
- Managed patient intake by verifying identification and insurance details, ensuring accurate and efficient registration processes
- Facilitated communication within the clinic by promptly directing incoming calls to appropriate staff members
- Urgent care facility providing immediate medical attention
Emergency Department Admissions Rep
Sibley Memorial Hospital
Washington, DC
01.2018 - 12.2020
- Company Overview: Hospital providing a range of healthcare services
- Collected and verified patient demographic and financial data, ensuring sensitive information was handled with confidentiality and discretion
- Facilitated communication regarding admission policies and procedures to patients, their families, and healthcare staff, contributing to a clear understanding of hospital processes
- Coordinated room assignments and in-house transfers based on clinical criteria, including diagnosis and estimated length of stay, to optimize patient care and facility efficiency
- Accurately entered and maintained medical records in the EPIC system, achieving 100% compliance with hospital documentation standards
- Hospital providing a range of healthcare services
Admissions Rep
United Medical: KForce Staffing
Washington, DC
01.2017 - 12.2018
- Company Overview: Staffing agency providing healthcare staffing solutions
- Managed patient interviews to collect essential financial and demographic information, maintaining the utmost discretion with sensitive data
- Facilitated communication of admission processes to patients, their families, and healthcare staff, while coordinating with external agencies for the management of deceased patients' affairs
- Accurately documented and updated patient records in the Meditech system, ensuring compliance with healthcare protocols and assisted with room assignments based on various medical criteria
- Staffing agency providing healthcare staffing solutions
Patient Representative
Sibley Memorial Hospital
01.2010 - 12.2017
- Company Overview: Hospital providing a range of healthcare services
- Collected and verified patient demographic and financial data, ensuring sensitive information was handled with confidentiality and discretion
- Facilitated communication regarding admission policies and procedures to patients, their families, and healthcare staff, contributing to a clear understanding of hospital processes
- Coordinated room assignments and in-house transfers based on clinical criteria, including diagnosis and estimated length of stay, to optimize patient care and facility efficiency
- Accurately entered and maintained medical records in the EPIC system, achieving 100% compliance with hospital documentation standards
- Hospital providing a range of healthcare services
Program Instructor
Children's National Medical Center
Washington, DC
01.2007 - 12.2009
- Company Overview: Pediatric healthcare provider offering a range of services
- Designed and executed tailored educational plans, achieving targeted developmental milestones through age-appropriate activities and comprehensive progress assessments
- Contributed to multidisciplinary team efforts by providing detailed evaluations and maintaining essential documentation for Behavioral Support Plans
- Pediatric healthcare provider offering a range of services
Supervisor and Counselor
Behavioral Research Associates
Washington, DC
01.2005 - 12.2007
- Company Overview: Provider of support services for individuals with mental challenges
- Provided comprehensive care and documented daily activities for residents with mental challenges, ensuring adherence to individual care plans and personal goals
- Facilitated inclusion in community life by coordinating and accompanying residents to various sporting and social events
- Provider of support services for individuals with mental challenges
Office Manager
Visiting Angels Assisted Living
Washington, DC
01.2004 - 12.2005
- Company Overview: Provider of in-home care services for seniors
- Managed financial transactions, including the creation of weekly invoices and monthly statements, as well as processing accounts payable and receivable
- Coordinated caregiver schedules to ensure consistent and reliable coverage for clients
- Provider of in-home care services for seniors
Office Manager
Spectrum Home Health Care Services
Washington, DC
01.2001 - 12.2004
- Company Overview: Provider of home health care services
- Managed medical billing processes, ensuring accurate submission to insurance entities
- Maintained comprehensive records of patient care plans and assessments in accordance with regulatory requirements
- Provider of home health care services
Education
Certified Billing and Coding Specialist -
Career Technical Institute
Washington, DC01.2010
Rosa Rehab Externship
Temple Hills, MD01.2010
Skills
- Heartsaver CPR AED
- Epic
- Electronic Charts
- Bed Board Management
- MS Excel
- Microsoft
- QuickBooks
- EClinical
- Affinity
- Death Certificate Completion
- Medicare/Medicaid Billing
- IDC-9 Coding
- CPT 10
- CM-1500 Forms
- Pediatric Activity Planning
- Patient Care for Mentally Handicapped Patients
- Emergency Room Patient Care
- Medical Terminology
- Customer Service
- Security equipment
- Detail-oriented
- Surveillance monitoring
Certification
Heartsaver CPR AED, American Heart Association, 01/01/21
Timeline
Licensed Security Officer/Concierge - Federal Building
Allied Universal Security
12.2023 - 09.2024
Registration and Scheduling Specialist
Beth Israel Lahey Health
01.2023 - 12.2023
Physician One Urgent Care
Physician One Urgent Care
01.2021 - 12.2022
Emergency Department Admissions Rep
Sibley Memorial Hospital
01.2018 - 12.2020
Admissions Rep
United Medical: KForce Staffing
01.2017 - 12.2018
Patient Representative
Sibley Memorial Hospital
01.2010 - 12.2017
Program Instructor
Children's National Medical Center
01.2007 - 12.2009
Supervisor and Counselor
Behavioral Research Associates
01.2005 - 12.2007
Office Manager
Visiting Angels Assisted Living
01.2004 - 12.2005
Office Manager
Spectrum Home Health Care Services
01.2001 - 12.2004
Certified Billing and Coding Specialist -
Career Technical Institute
Rosa Rehab Externship
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