Dontell Mitchell
Austin,Texas
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Tri-Shield Investigations
04.2023 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Night Assistant (Manager)
Quiktrip
04.2022 - 03.2024
- Customer Relations: Providing exceptional service to customers, addressing inquiries and resolving issues promptly.
- Merchandising: Overseeing product displays, ensuring shelves are stocked and organized according to company standards.
- Store Appearance: Maintain a clean and orderly store environment, including restrooms and exterior areas.
- Business Operations: Handle cash transactions, manage inventory, and ensure compliance with company policies and procedures.
- Employee Support: Supervise and support staff during the shift, providing guidance and assistance as needed.
- Vendor Check-in: Accurately checking in multiple shipments per night from multiple vendors
- Boosted guest satisfaction: Attentive customer service and prompt resolution of issues during nighttime hours.
- Breakfast Prep: setup for early morning guests, ensuring a variety of options were available in a clean and organized manner.
- Ensured a safe environment for guests by conducting regular security checks and monitoring surveillance cameras.
- Complied with company policies and safety regulations, ensuring that the night shift team adhered to established guidelines and procedures.
- Improved overnight operations by effectively managing the front desk and promptly addressing customer concerns.
- Enhanced team collaboration by participating in training sessions and sharing best practices regarding night shift duties with colleagues.
Delivery Driver
HDSupply
10.2020 - 04.2022
- Product Delivery: Safely transport products to customer sites, ensuring timely and accurate deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Customer Interaction: Provide excellent customer service during deliveries, addressing any concerns or issues promptly.
- Vehicle Maintenance: Conduct pre-trip and post-trip inspections of delivery vehicles, reporting any maintenance needs.
- Documentation: Complete necessary delivery paperwork, including delivery receipts and logs.
- Safety Compliance: Adhere to all safety regulations and company policies during operations.
Warehouse JR Foreman/Quality Control Engineer/Lead Trainer
Pepsico
05.2018 - 10.2020
- Loading and Unloading: Safely load and unload products onto and from trucks, ensuring proper placement and organization.
- Inventory Management: Maintain accurate records of products loaded and unloaded, assisting in inventory control.
- Equipment Operation: Operate warehouse equipment such as forklifts and pallet jacks to move products efficiently.
- Safety Compliance: Adhere to all safety guidelines and company policies to maintain a safe work environment.
- Housekeeping: Keep the warehouse area clean and organized, including tasks like bailing cardboard and sorting breakage.
Education
Applied Science - Nursing, Medical & Computer Science
Austin Community College
Austin, Texas08.2024
Nursing - Medical Assistant Program
Southern Careers Institute
02.2013
Skills
- Security guard license
- General security
- Physical fitness
- Surveillance
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
- Time management
- Multitasking
- Excellent communication
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Valid Driver's license
- Clean driving record
- Safe driving practices
- City and non-city driving
- Loading and unloading
Certification
- TABC, 05/25/25
- Food Manager, 06/26/28
- Food Safety Training For Managers, 06/25/28
Timeline
Security Officer
Tri-Shield Investigations
04.2023 - 02.2025
Night Assistant (Manager)
Quiktrip
04.2022 - 03.2024
Delivery Driver
HDSupply
10.2020 - 04.2022
Warehouse JR Foreman/Quality Control Engineer/Lead Trainer
Pepsico
05.2018 - 10.2020
Nursing - Medical Assistant Program
Southern Careers Institute
Applied Science - Nursing, Medical & Computer Science
Austin Community College
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