Joel, Jr Bales
Bakersfield,CA
Summary
Dynamic professional with extensive experience in client relations and office administration at Aspire Counseling Services. Proven ability to enhance patient satisfaction through effective communication and meticulous records management. Skilled in Microsoft Office and adept at fostering strong relationships, ensuring seamless operations, and resolving issues promptly to support organizational goals.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Aspire Behavioral Health & DD Services
Client Relations
RedDoor Employment Services
07.2025 - Current
- Maintained client relations through prompt response times, courteous interactions over the phone or email, and professional handling of inquiries or concerns.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Implemented effective strategies for proactive client outreach, building strong relationships and fostering loyalty.
- Generated leads by actively networking within industry circles, expanding the company''s reach into untapped markets.
Intake Coordinator
Aspire Counseling Services
03.2024 - 12.2025
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Help clients navigate mental health system and overcome barriers to care.
- Provided resources for housing, food, transportations, and other social services
- Provided follow up care with clients to ensure satisfaction with services
- Participated in team meetings to discuss client needs and service planning.
Receptionist
Aspire Behavioral Health
10.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained inventory of office supplies and placed orders.
Administrative Assistant
CAPK Foodbank - Externship
06.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Ridgeview High School
Bakersfield, CANo Degree - Business Office Administration
UEI College
Bakersfield, CA04-2023
Skills
- Customer/Client relations
- Office administration
- Records management
- Microsoft office
- Time management
- Organization skills
Timeline
Client Relations
RedDoor Employment Services
07.2025 - Current
Intake Coordinator
Aspire Counseling Services
03.2024 - 12.2025
Receptionist
Aspire Behavioral Health
10.2023 - 03.2024
Administrative Assistant
CAPK Foodbank - Externship
06.2023 - 10.2023
Receptionist
Aspire Behavioral Health & DD Services
Ridgeview High School
No Degree - Business Office Administration
UEI College
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