Joell Mowery
Grove City,OH
Summary
Dynamic retail leader with a proven track record at Skechers, excelling in customer service and team development. Achieved significant sales growth through effective training and strategic inventory management. Known for fostering strong customer relationships and enhancing store operations, driving loyalty and repeat business in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Store Manager
Skechers
Dayton, OH
04.2023 - Current
- Led team to meet daily sales goals. Led daily operations to optimize store efficiency and enhance customer experience.
- Trained and mentored staff in product knowledge and sales techniques.
- Implemented visual merchandising standards to drive product visibility and appeal.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Cultivated relationships with customers to foster loyalty and repeat business.
- Oversaw loss prevention strategies, reducing shrinkage through effective training and monitoring.
- Coordinated promotional events, increasing foot traffic and overall sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Boutique Manager
Clinique
Grove City, OH
03.2020 - 03.2023
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Developed and implemented customer engagement strategies to enhance shopping experience and loyalty.
- Analyzed sales data to identify trends, influencing product selection and promotional strategies.
- Mentored staff on best practices in customer service, resulting in increased client satisfaction ratings.
- Coordinated visual merchandising efforts to align with brand standards, driving store aesthetics and appeal.
- Managed scheduling and staffing, optimizing labor resources for peak business periods.
- Conducted regular training sessions on new product launches, ensuring team knowledge and effectiveness.
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
Counter Manager
Clinique
Columbus, OH
05.2016 - 03.2020
- Led daily operations and team performance to enhance customer satisfaction and loyalty.
- Developed tailored skincare consultations, ensuring personalized experiences for diverse clientele.
- Trained and mentored staff on product knowledge and sales techniques for improved service delivery.
- Implemented promotional strategies to maximize product visibility and drive sales growth in-store.
- Analyzed customer feedback to identify trends, adapting services to meet evolving consumer needs.
- Managed inventory levels effectively, optimizing stock management processes to reduce waste.
- Collaborated with marketing teams to execute events, enhancing brand presence within the community.
- Ensured compliance with company policies and standards, fostering a professional retail environment.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Education
High School Diploma -
Purcell Marian
Cincinnati, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
Timeline
Store Manager
Skechers
04.2023 - Current
Boutique Manager
Clinique
03.2020 - 03.2023
Counter Manager
Clinique
05.2016 - 03.2020
High School Diploma -
Purcell Marian