Summary
Overview
Work History
Education
Skills
Timeline
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Joella Valeriani

Roseland,NJ

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

5
5
years of professional experience

Work History

Head of Sales/Social Media Manager

Rumble Boxing
12.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Minimum of $2,000 in sales every month
  • Made a total of $41,000 in revenue in this position
  • Completing Grassrooting in order to establish future sales
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.

Office assistant

Eagle Ironworks
06.2019 - Current
  • Payroll
  • QuickBooks
  • Reconciling
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Collected and reported monthly expense variances and explanations.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.

Manager & Cake Decorator

Guerriero Gelato & Cakes
09.2020 - 11.2022
  • Working with customers and coworkers on projects
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Managed material inventory and ordered new materials when needed.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Customer service and teamwork

Fairchild’s Market
06.2021 - 11.2021
  • Informing customers on services and goods
  • Answered constant flow of customer calls with minimal wait times.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

High School -

West Essex Regional High School
North Caldwell, NJ

Montclair State University, Parisian Beauty Academy Paul Mitchell Partner School
Little, Hackensack, NJ

Skills

  • Relationship building
  • Competitive intelligence
  • Product knowledge
  • Budget management
  • Adaptability
  • Project Management
  • Promotional Campaigns
  • Analytics and Reporting
  • Market Research
  • Marketing
  • Staff Development
  • Workforce Management

Timeline

Head of Sales/Social Media Manager

Rumble Boxing
12.2022 - Current

Customer service and teamwork

Fairchild’s Market
06.2021 - 11.2021

Manager & Cake Decorator

Guerriero Gelato & Cakes
09.2020 - 11.2022

Office assistant

Eagle Ironworks
06.2019 - Current

High School -

West Essex Regional High School

Montclair State University, Parisian Beauty Academy Paul Mitchell Partner School

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Joella Valeriani