Joelle A. Elisa
Snellville
Summary
Results-oriented professional with expertise in customer service and conflict resolution. Proficient in communication and problem-solving, enhancing customer satisfaction and loyalty. Effective team collaborator, adaptable to dynamic environments, committed to achieving organizational goals through efficient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Breakfast Server, Host
First Watch
10.2024 - 08.2025
- Enhanced guest satisfaction by providing exceptional breakfast customer service.
- Achieved accurate food and beverage orders in a fast-paced environment.
- Coordinated timely meal delivery with kitchen staff to improve dining experiences.
- Trained new servers on menu items and service protocols for team success.
Server, Bartender
Toni’s Steakhouse
01.2023 - 03.2024
- Skillfully prepared standard as well as mixed beverages in a timely manner
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
Summer Legal Intern
Fulton Count District Attorney Office
06.2023 - 08.2023
- Enhanced victim support by communicating case details and court outcomes.
- Educated victims on court processes and schedule through consistent communication.
- Participated in training sessions focused on court presentations and procedures.
- Attended weekly court hearings to monitor case progress and advocate for victims.
Server, Bartender
Bonefish Grill
01.2022 - 12.2022
- Enhanced customer satisfaction by serving food and beverages promptly.
- Managed multiple tables, ensuring timely order delivery and accurate billing.
- Trained new servers on menu knowledge and service standards effectively.
Leasing Consultant
The Vault at Statesboro
08.2021 - 05.2022
- Ensured compliance by managing accurate leasing documents and tenant applications.
- Showcased property amenities through engaging tours for prospective tenants.
- Addressed resident concerns promptly, enhancing overall tenant satisfaction and retention.
Server
Applebees
08.2021 - 01.2022
- Boosted repeat business by promoting dining rewards and discounts effectively.
- Increased restaurant sales by suggesting additional items to guests strategically.
- Ensured guest satisfaction through exceptional customer service and attention to detail.
- Streamlined food and beverage orders, maintaining high accuracy throughout service.
Hostess
Little Alley Steak
08.2020 - 01.2021
- Answered calls, sent text reminders to guest for reservations and scheduled reservations.
- Sanitized menus and keep menus in a presentable order.
- Greeted the front door and walked customers to their reserved tables.
Server
Smokey Bones Grill
06.2020 - 01.2021
- Served 25-50 people on weekdays and weekends.
- Presented the menu to guest, knowledgeable on food and drink items on the menu.
- Handled guest payments (card and cash).
Education
Bachelor of Arts - Political Science, Public Relations
Georgia Southern University
Statesboro, GA05.2024
Skills
- Microsoft Word, Canva, Excel, PowerPoint, Google Docs, Prezi
- Customer service
- Multitasking and organization
- Effective customer upselling
Accomplishments
- Documented and resolved tenant issues which led to resolutions in various units.
- Achieved higher attraction for clientele by introducing canva for marketing tasks.
Certification
- Diversity and Inclusion Certified- Identities and inclusion
- Diversity and Inclusion Certified - A program for Georgia Southern Student to think about their own identities and the ways society treats people based on their different identities. Students then consider how they can each play a role in making communities inclusive and welcoming for everyone.
- Paralegal Ceritification - December 2024
- Servsafe certified- March 2025
Timeline
Breakfast Server, Host
First Watch
10.2024 - 08.2025
Summer Legal Intern
Fulton Count District Attorney Office
06.2023 - 08.2023
Server, Bartender
Toni’s Steakhouse
01.2023 - 03.2024
Server, Bartender
Bonefish Grill
01.2022 - 12.2022
Leasing Consultant
The Vault at Statesboro
08.2021 - 05.2022
Server
Applebees
08.2021 - 01.2022
Hostess
Little Alley Steak
08.2020 - 01.2021
Server
Smokey Bones Grill
06.2020 - 01.2021
Bachelor of Arts - Political Science, Public Relations
Georgia Southern University