Joelle Crescenzo
Utica,NY
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
13
13
years of professional experience
Work History
Secretary to the Commissioner of DPW
Oneida County Department of Public Works
Oriskany, NY
09.2021 - Current
- Managed operating budget preparation in New World software and maintained account records; supervised clerical staff within DPW, assisting with personnel paperwork when needed.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Senior Clerk
Oneida County Office for the Aging
Oriskany, NY
04.2018 - 09.2021
- Obtained Dr. orders for Medicaid clients of Home Care Unit by faxing requests to their providers, while also maintaining spreadsheets of current recipients as well as typing letters sent to them for monthly service visit reminders.
- Assisted Nutrition Department in data entry attendance reports for state database, which helped program be credited.
- Filled in for department's Administrative Assistant whenever needed, processed case manager mileage forms, and maintained Director's calendar.
Alternative Education Secretary
Madison Oneida County BOCES
Verona, NY
11.2016 - 04.2018
- Managed daily operations as main office secretary for Alternative/Special Education programs by greeting visitors, recording student attendance, and processing behavior referrals in school tool.
- Maintained staff confidential files and managed employee payroll using WinCap database systems, while tracking their daily attendance through ASEOP reporting system.
- Provided personal assistance to the Assistant Director through typing employee notice/correspondence, scheduling appointments/travel arrangements, mailing Outlook calendar, and taking meeting minutes.
Neighborhood Center CADFP
Account Representative
Utica, NY
04.2011 - 11.2016
- Collaborated with NYS to uphold daycare standards established by the CADFP, aligning with state regulations.
- Conducted monthly on-site visits to gather and ensure compliance with guidelines.
- Developed nutrition education materials and conducted quarterly presentations for in-home daycare providers.
Education
Some College (No Degree) - Photography
Mohawk Valley Community College
Utica, NYSome College (No Degree) - Liberal Arts and General Studies
Mohawk Valley Community College
Utica, NYSkills
- Database Management
- Letter writing
- Supply Ordering
- Requisition processing
- Office Administration
- Meeting Coordination
- Payroll Processing
- Organization
- Multi-Line Phone Systems
- Appointment Scheduling
- Calendar Management
- Microsoft Office expertise
- Prioritization and time management
Timeline
Secretary to the Commissioner of DPW
Oneida County Department of Public Works
09.2021 - Current
Senior Clerk
Oneida County Office for the Aging
04.2018 - 09.2021
Alternative Education Secretary
Madison Oneida County BOCES
11.2016 - 04.2018
Neighborhood Center CADFP
Account Representative
04.2011 - 11.2016
Some College (No Degree) - Photography
Mohawk Valley Community College
Some College (No Degree) - Liberal Arts and General Studies
Mohawk Valley Community College