Joelle Doh
Lexington,KY
Summary
Customer-focused professional with 3 years of experience as a retail store associate, known for delivering personalized service and creating positive customer experiences. Skilled in multitasking, resolving concerns efficiently, and managing a variety of responsibilities in fast-paced environments. Strong communicator with a proven ability to build relationships, address client needs, and provide tailored solutions. Proficient in using technology and tools to streamline processes, maintain accurate records, and support team operations. Ready to use and develop these skills in Any customer service role.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Walmart
09.2024 - Current
- Assisted customers with product inquiries, purchases, and returns through phone, email, or the walmart app
- Delivered excellent customer service by resolving issues promptly and ensuring customer satisfaction.
- Collaborated with team members to address customer concerns and provide seamless support
Hair Braider
Amen Hair Braiding
11.2023 - 08.2025
- Scheduled appointments and managed client interactions efficiently, meeting deadlines and ensuring smooth workflows.
- Utilized active listening and clear communication to build trust and ensure client expectations were met, fostering long-term relationships.
- Delivered precise and high-quality work, whether crafting intricate braiding designs or accurately processing customer data in a remote system.
Sales Associate
TJ Max
06.2023 - 11.2024
- Engaged with customers to identify their needs, providing tailored solutions and assistance that ensured a positive and memorable experience.
- Delivered support via various methods (in-store guidance or virtual communication) to ensure seamless service and address customer inquiries.
- Managed customer transactions, inventory inquiries, and support requests accurately and promptly, maintaining a focus on speed and quality.
Education
BBA - Business Administration
University of Kentucky
Lexington, KY06-2028
High School Diploma -
Friendly Highschool
Ft. Washington, MD06-2024
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Exceptional Communication
Strong verbal and written communication skills developed through engaging with diverse customers and clients
- Multitasking and Time Management
Skilled at handling multiple customer inquiries, tasks, and priorities simultaneously while maintaining accuracy and efficiency, even in high-pressure environments
- Adaptability and Flexibility
Comfortable adjusting to rapidly changing situations and customer expectations
Thrives in dynamic, fast-paced environments, excelling both independently and as part of a team
Languages
French
Native or Bilingual
ewe
Native or Bilingual
Software
Microsoft power point
Microsoft Word
Microsoft Excel
Timeline
Retail Sales Associate
Walmart
09.2024 - Current
Hair Braider
Amen Hair Braiding
11.2023 - 08.2025
Sales Associate
TJ Max
06.2023 - 11.2024
BBA - Business Administration
University of Kentucky
High School Diploma -
Friendly Highschool
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