Joelle Frazier

• Conducted thorough passenger and baggage screening to ensure the safety and security of travelers and staff.

• Maintain strict adherence to TSA policies, federal regulations, and standard operating procedures.

•Deliver professional and courteous customer service while resolving passenger concerns efficiently.

•Collaborate with team members to ensure smooth checkpoint operations and meet performance goals.

• Recognized for reliability, attention to detail, and commitment to teamwork and integrity.

• Coordinated shipping, receiving, and inventory management to support warehouse operations.

• Ensured timely and accurate delivery of products through effective communication and organization.

• Worked closely with team members and supervisors to improve efficiency and workflow.

• Tracked supply, equipment and product inventory quantities to maintain necessary levels.

• Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Oversaw daily operations of concierge desk, ensuring smooth workflow and adherence to service protocols.
• Collaborated with maintenance staff to address facility concerns, maintaining high standards of property management.