JOELLE JENKINS
QUEENS
Summary
Sales & Audit Professional with over 14 years of combined experience in leading high-performing sales teams and conducting detailed financial audits within the logistics industry. Skilled in driving revenue growth through strategic sales initiatives, contract negotiations, and performance tracking, while also ensuring operational integrity through meticulous auditing and compliance practices. Adept at reviewing and verifying financial records, identifying variances, and implementing corrective measures to strengthen internal controls. Known for maintaining strict confidentiality when handling sensitive information and fostering a culture of accountability, accuracy, and customer satisfaction. Proven ability to merge data-driven decision-making with regulatory compliance to deliver measurable business results.
Overview
13
13
years of professional experience
Work History
Auditor
EXL Service
New York
01.2025 - Current
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Prepared detailed audit workpapers for review by senior auditors.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Ensured timely completion of all assigned tasks within set deadlines.
- Collaborated closely with other team members to develop effective audit plans.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
Sales Representative
Dumbomoving
Queens
06.2024 - 01.2025
- Answered inquiries from prospective customers regarding features of products and services offered.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated pricing contracts with customers to maximize profits.
Sales Supervisor
Rabbit Moving
Brooklyn
07.2021 - 06.2024
- Supervise all sales team activities and initiatives.
- Recruit, hire and train new sales representatives.
- Oversee the response to and resolution of customer questions and complaints.
- Work directly with senior management in the generating of leads, the development of solutions to better meet customer needs, and the negotiation of contracts.
- Responsible for tracking performance and sales metrics and compiling that information into well-organized and to-the-point reports delivered to senior management on a weekly, monthly, and quarterly basis.
- Assist and manage the sales team in their efforts to develop strong customer relationships and to meet and exceed sales goals.
Assistant Manager
Lids Hat Club
Brooklyn
07.2012 - 04.2018
- Work to meet store objectives and provide client and customer satisfaction, manage inventory, sales, and lost prevention.
Education
ASSOCIATE'S DEGREE -
Penn State University
HIGH SCHOOL DIPLOMA -
Secondary School for Law & Journalism
Skills
- Sales Management
- Team Leadership
- Customer Service
- Contract Negotiation
- Performance Tracking
- Report Preparation
- Lead Generation
- Inventory Management
- Microsoft Office
- Project Management
- Problem Solving
- Communication
- Teamwork
- Financial analysis
- Audit reporting
- Internal controls
- Compliance reviews
- Risk assessment
- Data interpretation
- Annual reports
- Financial auditing
- Financial reporting
- Financial statements expertise
References
- Daniel Alvarado, Rabbit Moving & Storage, 347-530-4187
- Anthony Collazo, Rabbit Moving & Storage, 718-307-9015
- Darville Fields, Lids Hat Club, 917-574-4591
Additional Information - Experience
- Sales Supervisor, Rabbit Moving, Brooklyn, NY, 07/01/21, Present, Supervise all sales team activities and initiatives., Recruit, hire and train new sales representatives., Oversee the response to and resolution of customer questions and complaints., Work directly with senior management in the generating of leads, the development of solutions to better meet customer needs, and the negotiation of contracts., Responsible for tracking performance and sales metrics and compiling that information into well-organized and to-the-point reports delivered to senior management on a weekly, monthly, and quarterly basis., Assist and manage the sales team in their efforts to develop strong customer relationships and to meet and exceed sales goals.
- Sales Associate, Rabbit Moving, Brooklyn, NY, 05/01/21, 07/01/21, Responsible for generating leads, monetary online transactions, and negotiating and preparing all contracts with prospective clients while determining pricing schedules for quotes, promotions and services., Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service., Achieving established goals., Introducing promotions and opportunities to customers., Cross-selling products to increase purchase amounts.
- Assistant Manager, Lids Hat Club, Brooklyn, NY, 07/01/12, 04/01/18, Work to meet store objectives and provide client and customer satisfaction, manage inventory, sales, and lost prevention.
- Sales Associate, Finishline, New York, NY, 11/01/10, 06/01/12
- Convention Representative, Javits Center, New York, NY, 06/01/14, 09/01/15
Timeline
Auditor
EXL Service
01.2025 - Current
Sales Representative
Dumbomoving
06.2024 - 01.2025
Sales Supervisor
Rabbit Moving
07.2021 - 06.2024
Assistant Manager
Lids Hat Club
07.2012 - 04.2018
ASSOCIATE'S DEGREE -
Penn State University
HIGH SCHOOL DIPLOMA -
Secondary School for Law & Journalism