Summary
Overview
Work History
Education
Skills
Additional Programs
Timeline
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Joelle Lurie

Mount Juliet,Tennessee

Summary

Motivated and resourceful Supply Chain Specialist with over 10 years of expertise managing customs compliance, inventory control and customer service. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated team player seeking to leverage strong background into a supply chain role with progressive organization.

Overview

13
13
years of professional experience

Work History

SCM Center of Excellence SME

Philips Healthcare NA
Nashville, Tennessee
06.2023 - Current
  • Case management (HPM/Solutions)
  • Assisting Panama in urgent tasks / escalations
  • Merge purge reallocation project
  • Guardians of Culture PEPF verification (currently working on)
  • Problem solving (orders, tasks, CO’s RMA’s)

Solutions Contracts Manager

Philips Electronics NA
Nashville, Tennessee
06.2021 - 06.2023
  • Lead contact for CAI X3 change orders
  • Lead contact for OBL quotes and orders for MATC
  • Process purchase requisitions within US9Q and US90 contracts
  • Work with Master data to create new ship to addresses for contract orders
  • Create goods receipts for contract orders
  • Process IH10 for goods receipts created
  • True up orders
  • Brief training in EMASS orders
  • CAD

Connected Care Order Fulfillment Specialist

Philips Electronics NA
Nashville, Tennessee
05.2018 - 06.2021
  • Customer Service/Capital Equipment Order Processor, Health Systems Operations
  • Use Budgetary estimates to create formalized quotes for sales reps and customers
  • Acting as Liaison between Sales Representatives, Field Service Engineers, Customer, Contracts Dept, Collections Dept, and oversea/Local Factories
  • Maintain an accurate and updated report of returns and audits
  • Answer overflow customer order phone lines and create orders for both supplies and capital equipment
  • Process change orders and DEFOA’s (defective equipment) quickly and effectively to maintain customer satisfaction with products and service
  • Perform daily tasks using Integrated Client system (SAP), Salesforce.com and invoice disputes
  • Managed functional mailbox and Lead contact for all Installation materials requested by the project manager
  • Lead contact for all Bench Upgrade orders with the repair bench and Masimo team
  • Lead contact for CAI X3 quotes and orders
  • Lead contact for OBL quotes and orders for MATC

Customer Service Support Officer – LifeCycle Support Center

Philips Healthcare
Andover, MA
11.2010 - 05.2018
  • Managed Lead Role position in the MRx transition from Philips to an offsite Company ( CSA )
  • Sharing Lead Role position for department Daily Management Board / Meeting
  • Responsible for processing / maintaining product upgrades and recall programs
  • Provide excellent customer service support to both internal / external customers
  • Acting as Liaison between Customers and onsite Technicians for bench repairs
  • Contacting Customers with repair estimates
  • Validate customer warranty effective dates
  • Created cases in SAP and Salesforce for internal and external repairs
  • Answered call center type phone calls to assist customer and Field Service Engineers

Education

Skills

  • Microsoft Office Suite
  • Interpersonal skills developed through communications with sales team and customers
  • Experienced in over the phone communications and order processing
  • Ability to manage evolving workloads

Additional Programs

  • Microsoft Windows
  • Word
  • Outlook
  • SAP/MP1/MQ3
  • SalesForce
  • CRT
  • Internet Navigation
  • INFODIS

Timeline

SCM Center of Excellence SME

Philips Healthcare NA
06.2023 - Current

Solutions Contracts Manager

Philips Electronics NA
06.2021 - 06.2023

Connected Care Order Fulfillment Specialist

Philips Electronics NA
05.2018 - 06.2021

Customer Service Support Officer – LifeCycle Support Center

Philips Healthcare
11.2010 - 05.2018

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Joelle Lurie