Joelle McPherson
Penns Grove,NJ
Summary
To utilize my healthcare education, organizational, communication, and leadership skill-set in being part of a team
focused on the consideration of the impact of individual actions on the systems and the responsibility to communicate
concerns and improvement ideas.
Overview
17
17
years of professional experience
Work History
Filler Seamer Operator
Simmons Pet Food
03.2017 - 08.2020
- Counted and recorded finished and rejected packaged items.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Assembled products according to changing daily work orders and specific customer needs.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
Front Desk Coordinator
United Way of Salem County
06.2015 - 07.2016
- Proofread documents, records, or other files to ensure accuracy
- Collect deposits, payments or fees
- Answer telephones to direct calls or provide information
- Discuss goods or services information with customers or patrons
- Greet customers, patrons, or visitors
- Schedule appointments
- Calculate costs of goods or services
- Sort mail
- Provide notifications to customers or patrons.
Restaurant Shift Leader
Pilot Travel Center, Carney
07.2006 - 02.2014
- Process customer bills or payments
- Order materials, supplies, or equipment
- Assist customers with seating arrangements
- Clean food preparation areas, facilities, or equipment
- Present food or beverage information or menus to customers
- Prepare foods for cooking or serving
- Record operational or production data
- Monitor food services operations to ensure procedures are followed.
Packaging Lead
Cheltenhouse Products
09.2020 - Current
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
- Used pallet jacks to safely move a number of pounds of product and materials.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Interacted with inspection department to address and resolve packaging issues.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Monitored team work performance and elevated production or personnel issues to management.
- Followed packing processes to increase speed and accuracy.
Education
Bachelor of Science -
University of Phoenix
Phoenix, AR2018
Billing and Coding Specialist Certification (BCSC) - AMCA Medical Administrative Assistant Certification (MAAC) - AMCA Electronics Health Records Specialist (EHRS) - AMCA Advanced HIPAA Compliance Certificate Electronic Health Record Certification (EHRC) Certified Customer Service Specialist (CSS) -
ASI Career Institute
Turnersville, NJ2012
Skills
- PROFILE Anatomy and Physiology
- ICD-10 Coding
- Medicare
- Medical Insurance
- Medical Administrative Assistant
- EHR (Practice Partners)
- Medicaid
- Patient Scheduling (Medisoft)
- Medical Terminology
- CMS-1500 Claims
- HIPAA Compliance
- CPT Coding
- Insurance Verification
- Co-Pay Posting(Excel)
- ICD-9 Coding
- Packaging and Labeling Equipment
- Maintaining Quality Assurance Standards
- Critical Thinking
- OSHA Regulations
- Loss Prevention Strategies
- Maintaining Clean Work Areas
- Team Meetings
- Hygiene Standards
- Mechanical Systems
- Workplace Safety
- Reading Comprehension
- Project Requirements
- Company Policy Compliance
- Clean Equipment
- Accurate Documentation
- Basic Math Skills
- Continuous Improvement Process
Timeline
Packaging Lead
Cheltenhouse Products
09.2020 - Current
Filler Seamer Operator
Simmons Pet Food
03.2017 - 08.2020
Front Desk Coordinator
United Way of Salem County
06.2015 - 07.2016
Restaurant Shift Leader
Pilot Travel Center, Carney
07.2006 - 02.2014
Bachelor of Science -
University of Phoenix
Billing and Coding Specialist Certification (BCSC) - AMCA Medical Administrative Assistant Certification (MAAC) - AMCA Electronics Health Records Specialist (EHRS) - AMCA Advanced HIPAA Compliance Certificate Electronic Health Record Certification (EHRC) Certified Customer Service Specialist (CSS) -
ASI Career Institute