Joelle Reed
Trenton ,NJ
Summary
Dynamic Store Manager with a proven track record at Quick Chek, excelling in customer service and team leadership. Enhanced store performance through innovative merchandising strategies and effective inventory management, resulting in increased customer loyalty. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and operational efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Quick Chek
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Store Manager
Quick Chek
09.2024 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Store Manager
Quick Chek
03.2024 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
QuickChek
07.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
QuickChek
01.2017 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Liberal Arts
Rowan College At Burlington County
Pemberton, NJSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Shift scheduling
- Team building and leadership
- Policies and procedures
- Strategic thinker
- Bank and safe deposits
Languages
English
Full Professional
Interests
- Enjoy going to the gym for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Store Manager
Quick Chek
12.2024 - Current
Store Manager
Quick Chek
09.2024 - 12.2024
Store Manager
Quick Chek
03.2024 - 09.2024
Assistant Store Manager
QuickChek
07.2021 - 03.2024
Assistant Store Manager
QuickChek
01.2017 - 06.2021
No Degree - Liberal Arts
Rowan College At Burlington County
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