Joelle Root
Madison,WI
Summary
Results-driven Operations Professional experienced in leading teams and managing daily operations. Fostered a culture of accountability and continuous improvement while promoting workplace safety and delivering exceptional customer service. Committed to building strong relationships and creating environments that prioritize safety, teamwork, and organizational success.
Overview
7
7
years of professional experience
Work History
Airport Ramp Agent
Menzies Aviation
Madison, Wisconsin
07.2025 - Current
- Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
- Maintain a 360 continuous awareness to ensure safety for all passengers, grounds crew and aircraft crew.
- Followed strict security protocols while handling hazardous materials.
- Enforced safety regulations while operating ground support vehicles.
- Responded quickly to emergency situations such as medical emergencies or mechanical issues with an aircraft.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Worked in various weather conditions to ensure continuous airport operations.
Event Security Officer
Contracted Security
Beloit, Wisconsin
06.2025 - Current
- Seasonal/ contractual need
- Unarmed security guard
- Ensured guest safety while maintaining a welcoming and professional presence.
- De-escalated conflicts and responded effectively to emergency situations.
- Worked closely with law enforcement, emergency responders, and event management.
Waste Management Technician
Harmony Park
Clarks Grove, Minnesota
05.2022 - Current
- Operated lifting equipment to handle heavy waste materials efficiently both with and without assistive external rider.
- Navigating busy and crowded roadways, both vehicles and pedestrians while adhering strictly to safety protocols and observing all traffic laws
- Reported any maintenance issues to supervisor immediately.
- Provided customer service when interacting with public during collection.
- Collected bulk items including furniture, appliances, yard debris and other large objects from curbside locations.
- Performed daily safety inspections of garbage trucks.
- Operated machinery to compact trash in the truck.
- Planned the most efficient route to destinations to speed up deliveries.
- Worked seasonally to support staffing needs during peak periods.
Assistant Residential Manager
St. Coletta of Wisconsin
Jefferson, Wisconsin
09.2022 - 01.2024
- Promoted into leadership based on exceptional performance, initiative, and ability to manage complex residential operations supporting adults with developmental disabilities.
- Managed transportation for individuals served, ensuring safe and timely travel using various vehicles, including 16-passenger transit and bus.
- Lead daily operations while ensuring safe, efficient, person-centered care.
- Promoted culture of accountability and safety awareness while implementing proactive risk management strategies.
- Supervised, coached, and mentored Direct Support Professionals, enhancing team skills and effectiveness.
- Coordinate staffing, scheduling, payroll, compliance reporting, and operational planning.
- Performed inspections of common areas to identify safety hazards or violations of lease terms.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
Construction Worker
Lakeside Construction LLC
Waterloo, Wisconsin
03.2019 - 11.2021
- Operated heavy machinery such asfor site preparation and material transport.
- Loaded, secured, and transported heavy machinery through rural and urban roadways, ensuring safe delivery to job sites.
- Maintained tools and equipment, ensuring optimal working conditions for continuous project workflow.
- Assisted in framing, roofing, installing doors, windows, concrete application, siding, and finishing tasks on new build and remodel projects.
- Operated power tools including saws, drills, and sanders for project tasks.
Education
High School Diploma -
Waterloo High School
Waterloo, WI06-2011
Skills
Compliance & Safety
OSHA Compliance
Workplace Safety Leadership
Risk Assessment
Incident Prevention
Emergency Response
Operations Management
Customer Service Excellence
Leadership & Team Development
Timeline
Airport Ramp Agent
Menzies Aviation
07.2025 - Current
Event Security Officer
Contracted Security
06.2025 - Current
Assistant Residential Manager
St. Coletta of Wisconsin
09.2022 - 01.2024
Waste Management Technician
Harmony Park
05.2022 - Current
Construction Worker
Lakeside Construction LLC
03.2019 - 11.2021
High School Diploma -
Waterloo High School