JoEllen Rissanen

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Educated customers on products to maximize benefits.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Determined appropriate hair treatments based on conditions and textures.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Developed loyalty program, encouraging repeat visits and fostering strong client base.
• Stayed up-to-date with industry trends and techniques through continuous education and workshops.
• Assisted in training new stylists, sharing knowledge and ensuring high standards of service.

Oversaw opening and closing procedures while ensuring product stock and FIFO compliance. Manager in the Walnut Creek store for a while and did inventory for several stores .