Jo Ellen Townsend
Eaton
Summary
My experience in keeping customer information private is essential. Being kind and helpful when helping customers in person or on the phone. My cash handling experience is also helpful.
Overview
24
24
years of professional experience
Work History
Associate Banker
Chase Bank
Richmond
12.2001 - 05.2026
- Processed transactions efficiently using Chase Bank's banking systems.
- Cross-sold banking services such as credit cards, insurance policies.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated customers on digital banking tools and services available.
- Helped customers understand and use mobile applications and online banking.
- Assisted clients with account inquiries and product recommendations.
- Resolved customer inquiries and complaints to enhance service quality.
- Handled escalations with professionalism and expertise, ensuring customer needs were met and protecting bank reputation.
- Balanced cash daily to maintain accurate financial records and support operational integrity.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Resolved problems or discrepancies concerning customers' accounts.
Education
Eaton
Eaton, OHSkills
- Medication knowledge
- Dispensing their medication
- Giving shots
- Patient care
Skills important to me
- Punctuality
- Team Player
- Honest
- Hard Working
Timeline
Associate Banker
Chase Bank
12.2001 - 05.2026
Eaton