Prognos, BenComp, MCO Central, Sales Force, CRM
Joe M. Mercurio
Manager
Dayton,OH
Summary
Goal-oriented manager with distinguished experience in Ohio's Health Partnership Program possessing proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and increasing market share. Committed to streamlining procedures while optimizing employee talent.
Overview
23
23
years of professional experience
Work History
Regional Manager
Ohio Comp
Piqua , Ohio
06.2009 - 12.2021
- Established and maintained operational standards for three locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Created updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Director of Operations
AVATAR COMP
Cincinnati, OH
01.2000 - 06.2008
- Managed over 75 employees at two locations, ensuring compliance with state and corporate requirements
- Consistently reviewed all workflows and made necessary staffing adjustments to provide the highest quality work within consistently changing budget
- Evaluated benefits package, renegotiated contracts, and made vendor changes as necessary, reducing monthly costs by almost 18% while maintaining all contractual requirements
- Reduced annual budget by 22% cross-training employees, implementing flex time, permitting off-site work, and outsourcing data entry component
- Responsible for corporate HR benefits package
- Attended unemployment and worker's compensation hearings
- Responsible for State audits
- Vendor compliance
Owner
MercTransport
Dayton, Ohio
04.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
Some College (No Degree) - Political Science
The Ohio State University Main Campus
Columbus, OhioSkills
- Organizational Systems
- Site Visits
- Client Relations Skills
- Networking Events
- Customer Relations Management (CRM Software)
- Customer Satisfaction
- Interdepartmental Collaboration
- Customer Trend Analysis
- Operational Management
- Motivational Leadership
Affiliations
Member, ABC Builders & Contractors Association (2016 – Present)
Member, Risk & Insurance Managers Society (2006 – 2012)
Software
Accomplishments
Rutledge, D. (2006). Limited Engagement: Ohio Employers can save Big Time During Open MCO Enrollment. Ohio Guide to Workers Compensation, W3–W7.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The people who think they are crazy enough to change the world are the ones who do."
Steve Jobs
Timeline
Owner
MercTransport
04.2019 - Current
Regional Manager
Ohio Comp
06.2009 - 12.2021
Director of Operations
AVATAR COMP
01.2000 - 06.2008
Some College (No Degree) - Political Science
The Ohio State University Main Campus