Joemar B. Arorong
Vallejo,CA
Summary
"Reliable and knowledgeable Retail Specialist with 20 years of experience in supermarket operations. Strong background in merchandising, inventory logistics, and exceptional customer service. Known for dedication to efficiency and mentoring junior associates to meet company goals, KPI's, Sales,
Overview
16
16
years of professional experience
Work History
Store Manager
Island Pacific Seafood Market
Vallejo, CA
02.2020 - Current
- Responsible for the daily efficient operation of all department in the store.
- Ensure consistent implementation of operating standards including product flow planning and completion, execution of seasonal promotion and merchandising presentation.
- Ensuring daily operations run smoothly, maintaining store appearance, managing budgets, completing paper work and safety standards of all department in the store.
- Responsible for attaining all business objectives of the store in terms of profit margins, sales growth, customer satisfaction, and other objectives that may set by CEO.
- Maintain operating budget through revenue generation and managing controllables in order to deliver a positive financial performance.
- Manage the recruitment, training, efficient scheduling of all personnel in all department and payroll budgets are met at all times, supervising and continued evaluation and re-training of all employees with regards to safety, food safety and skills needed in the department, provide coaching and counseling.
- Responsible for the orientation and training of all new employees for making sure all food and workplace safety regulations and enforces overall safety for employees and customers.
- Handling complaints and ensure high satisfaction of customers and creating positive store atmosphere.
- Responsible for making sure the store is in Grand Opening condition each day before store opening.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Seafood City Supermarket
Hayward, CA
12.2017 - 01.2020
- Responsible for overseeing the daily operation of a store & making sure it runs smoothly and effectively.
- Motivating sales team to meet sales objectives & creating business strategies.
- Recruiting new employees, Hire, Train and oversee new staff to ensure they become more productive in the business.
- Response to customer complaints and concerns in a professional manner.
- Store compliance in health and safety regulations.
- Store admin duties such as, budget/LCF/& scheduling of employees.
- Maintain the operating standard of the store as well the ordering/Inventory.
- Managed, supervised and provided leadership to up 120 employees.
- Planning various promotion and events for the store.
- Handling all merchandising (Ordering of Seafood/Meat/Produce/Grocery/Food Service, cash control and over all maintenance & determined if inventory was sufficient for needs; ordered merchandise when necessary.
- Handling of Tenants repairs & maintenance (Jollibee Fast Food Chain/Red Ribbon Bakeshop/Atlas Remittances/Valerie Bakeshop/TFC & M. Lhuiller Remittance.
Supermarket Manager
Cold Storage Singapore (1983) PTE.LTD
Singapore
06.2014 - 12.2017
- Responsible for the operations of a supermarket and work with his/her team to maximize the profit, achieve business effectiveness and operating standard.
- To manage a team of shop-floor operational Department Manager and to attain high level of customer service and ensure adherence to food safety and hygiene standards.
- To achieve sales target and gross profit, as well as to manage the shrinkage.
- To ensure needs are meet, complaints are resolved, and service is quick and efficient.
- Ensure products and display is merchandize according to their category to maximize sales and profitability, high store standard and positive environment.
- Oversaw daily store operations, ensuring optimal inventory levels and merchandising standards.
- Improved overall sales growth through effective merchandising strategies and targeted promotions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Dry Specialist (GROCERY)
Cold Storage Singapore (1983) PTE.LTD
Singapore
03.2012 - 06.2014
- Responsible for auditing and monitoring of every new innovative project of the company.
- In charge of all Dry Department Manager in monitoring of sales performance, all store concerns and promotions of every store.
- In charge for coordination with Learning & Development department with regards to training of the newly hired Dry Department Manager.
- Representative of the Group for the Dry & Fresh Shrinkage and other related meetings of the company and Assisting Operation Manager for every Store Visit.
- Responsible in monitoring the store performance when it comes to stock level, stock value Manager’s Choice item with directly reporting to the Operation Manager.
- In charge for the team of newly open store, store renovation and night work merchandising activity of every store.
- Responsible for Weekly expiry check activity of every store.
- In charge in coordination of every Store Manager in any store concerns with direct reporting to the Operation Manager and Operation Director.
- Responsible in assuring the store proper planogram and standard merchandising of every store.
Department Manager
Cold Storage Singapore (1983) PTE.LTD
Singapore
02.2010 - 03.2012
- Responsible for monitoring of Dry department sales performance.
- Maintaining the benchmark standard of the stock value and stock level of the department.
- In charge of monitoring of stock replenishment and daily stocks ordering.
- Responsible in monitoring of stocks receiving related issues.
- In charge of Dry Department roster and staff evaluation.
- Representative of the department for any dry related meetings.
- In charge in monitoring of stock take and weekly expiry check.
- Acting as Officer In Charge in the absence of Store Manager.
- Over all in charge in maintaining of store operation standard and all Dry Department concerns.
- Responsible in store clearing before or after store closed.
- Responsible in all department admin work and documentation related issues.
Education
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF SAN AGUSTIN
ILOILO CITY PHILIPPINES03.2000
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Inventory control
- POS systems
- Recruiting and hiring
Timeline
Store Manager
Island Pacific Seafood Market
02.2020 - Current
Store Manager
Seafood City Supermarket
12.2017 - 01.2020
Supermarket Manager
Cold Storage Singapore (1983) PTE.LTD
06.2014 - 12.2017
Dry Specialist (GROCERY)
Cold Storage Singapore (1983) PTE.LTD
03.2012 - 06.2014
Department Manager
Cold Storage Singapore (1983) PTE.LTD
02.2010 - 03.2012
Bachelor of Science - MANAGEMENT ACCOUNTING
UNIVERSITY OF SAN AGUSTIN