Joeneshia Williams
Amazon
Ethel,LA
4
years of professional experience
Dear Hiring Manager,
I believe the position you currently have open would be an ideal fit with my
experience. I deliver high quality work consistently while meeting deadlines and maintaining strict internal rules and procedures. I'm highly organized,
efficient and proactive with extensive experience in Call Center, Customer Service, and Patient Care. I feel that my skill sets and knowledge fit perfectly with the requirements you are looking for.
Work History
Inbound Stower
1 Month- Operated material handling equipment to efficiently transport goods within warehouse.
- Organized and labeled inventory for streamlined retrieval processes.
- Followed safety protocols to maintain a secure working environment.
- Collaborated with team members to optimize stowing procedures and reduce processing time.
- Separated damaged items from functional ones before placing on shelves.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
Correction Guard Therapeutic
8 Months- Monitored facility security and ensured compliance with safety protocols.
- Conducted regular safety inspections and reported potential hazards promptly.
- Assisted in de-escalating conflicts between patients and staff effectively.
- Provided support during emergency situations, maintaining calm and order.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Technical Support Representative
1 Year 1 Month- Provided technical support to customers via phone, email, and chat channels.
- Resolved customer inquiries efficiently using ticketing systems and knowledge bases.
- Documented troubleshooting steps to enhance future reference for team members.
- Collaborated with cross-functional teams to improve service delivery processes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Patient Care Assistant
1 Year 4 Months- Assisted patients with daily living activities, ensuring comfort and dignity during care.
- Monitored vital signs, reporting significant changes to nursing staff for timely interventions.
- Supported rehabilitation sessions by encouraging patient participation and adherence to treatment plans.
- Maintained clean and organized patient areas, adhering to infection control protocols and safety standards.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Direct Support Professional
5 Months- Provided compassionate support to individuals with disabilities, fostering a safe and encouraging environment.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to develop personalized care plans tailored to client needs.
- Documented client progress and reported changes in behavior or condition to appropriate stakeholders.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma
Medical Assistant
Skills
Package handling
Warehouse safety
Loading and unloading
Workplace cleanliness
Handheld scanner operation
Following instructions
Safety training
Proficiency in Microsoft office
Microsoft office 365
Front office systems
Vital signs recording
Taking vital signs
Therapeutic relationship
Following up with clients
Active listening
Customer service
Answering questions
Appointment scheduling
Technical support
Timeline
Inbound Stower
Amazon
07.2026 - CurrentRead More
Correction Guard Therapeutic
Eastern Louisiana Mental Health System
08.2025 - 04.2026Read More
Technical Support Representative
Concentrix
06.2024 - 07.2025Read More
Patient Care Assistant
Baton Rouge Rehab Hospital
02.2023 - 06.2024Read More
Direct Support Professional
Holistic Health Services
09.2022 - 02.2023Read More
East Feliciana High
High School Diploma
Read More
Unitech Training Academy
Medical Assistant
Read More