Joeralyn Johnson

• Deliver consistent, high-quality service in a fast-paced, high-volume environment • Mentored new team members, reinforcing service standards and improving overall team performance

• Handle customer concerns professionally, contributing to guest retention and satisfaction

• Maintain strict compliance with food safety, sanitation, and alcohol service regulations

• Recognized by management for consistent high performance and teamwork.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with adiverse group of coworkers to accomplish goals and address issues related to our products and services.

• Managed daily operations, overseeing staff performance, scheduling, and service execution
• Led, trained, and coached team members to improve productivity and service quality
• Resolved guest and employee issues promptly, enhancing overall dining experience
• Monitored labor, food, and beverage costs to align with profitability targets.
• Strengthened team performance through accountability, communication, and leadership

• Managed bar staff, ensuring efficient service and teamwork during peak hours.
• Developed drink menus, incorporating seasonal ingredients and customer preferences.
• Oversaw inventory management, tracking supplies and ordering products.

Delivered exceptional customer service in a high-pressure dining environment.

• Demonstrated menu knowledge and streamlined order management.
• Cultivated guest relationships, increasing repeat business.
• Collaborated with kitchen staff for timely meal delivery.
• Trained new team members on service standards and operational procedures.
• Maintained cleanliness and organization of the dining area throughout shifts.