JOERTHER CHANDLER SIMONS
The Aerie Foundation
Douglasville,GA
16
years of professional experience
Dynamic Program Director with over 25 years of experience in managing administrative, operational, and outreach functions. Proven track record of driving initiatives that foster organizational growth and enhance community engagement. Expertise in developing impactful programs aligned with mission-driven goals, ensuring sustainable success and positive outcomes. Committed to leveraging strategic insights and collaborative approaches to elevate organizational effectiveness and community impact.
Work History
Director of Senior's Program
11 Years 9 Months- Provided ongoing direction and leadership for program operations.
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Adjusted job assignments and schedules to align with changing business needs, facilitating operational efficiency.
- Drove operational improvements which resulted in savings and improved profit margins
- Provided feedback to decision-makers on employee performance and training needs, supporting strategic workforce development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained detailed records of daily progress to identify and address areas for improvement, enhancing overall productivity.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Managed 20-30 customer calls daily to resolve inquiries and concerns.
- Resolved client issues quickly, increasing customer retention rate by 50%
Human Resources Generalist
4 Years 6 Months- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants
- Developed and enforced HR policies and procedures to ensure compliance and support organizational goals
- Managed change through open communication to address employee concerns and promote diverse perspectives while publicizing new strategies
- Developed and enforced company policy and procedures relating to human resources activity
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance
- Facilitated initiatives to improve diversity in hiring by addressing disparities for racial and ethnic minority applicants
Education
Master of Science - Political Science
Majored in
Bachelor of Arts - Phycology
MBA - Business Administration
Skills
Program development
Effective strategic leadership
Employee relations and development
Long-term strategy development
Effective decision-making
Graphic communication skills
Senior Care Software
Board of directors' support
Family engagement
Effective verbal communication
Relationship building
Program evaluation
Accomplishments
- Documented and resolved caregiver training which led to happier clients and an increase in business from 20 to 36 in four months.
Timeline
Director of Senior's Program
The Aerie Foundation
05.2008 - 02.2020Read More
Human Resources Generalist
Endurance Specialty Insurance
09.2003 - 03.2008Read More
Webster University
MBA from Business Administration
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Rollins College
Bachelor of Arts from Phycology
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Fordham University
Master of Science from Political Science
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