Joeseph Aguilar
Waukegan,IL
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
United States Air Force National Guard
08.2024 - Current
- Oversaw daily operations ensuring compliance with safety regulations and operational standards.
- Coordinated logistics and resource allocation for training exercises and mission readiness.
- Developed and implemented process improvements to enhance efficiency in operational workflows on base.
Retail Sales Consultant
Comcast LLC
02.2024 - Current
- Executed daily sales strategies to meet individual and team sales goals effectively.
- Maintained knowledge of current promotions and products to inform customer decisions accurately.
- Resolved customer inquiries and complaints professionally, ensuring high levels of satisfaction.
Supervisor
Accesso
06.2022 - 07.2023
- Supervised daily operations to ensure team adherence to safety protocols and quality standards.
- Coordinated training sessions for new staff, improving onboarding efficiency and knowledge retention.
- Resolved customer inquiries and issues promptly, fostering positive relationships and satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Guest Relations Supervisor
Six Flags Great America
07.2025 - 11.2025
- Supervised guest relations team, ensuring high standards of service and guest satisfaction.
- Implemented training programs to improve staff communication and problem-solving skills.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2023
Skills
- Team leadership
- Operations management
- Customer service
- Problem-solving
Certification
- Basic Military Training, United States Air Force
- JBSA-LACKLAND, TX
- Operations Management Certification, United States Air Force
- Sheppard Air Force Base, Wichita Falls, TX
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Relations Supervisor
Six Flags Great America
07.2025 - 11.2025
Operations Manager
United States Air Force National Guard
08.2024 - Current
Retail Sales Consultant
Comcast LLC
02.2024 - Current
Supervisor
Accesso
06.2022 - 07.2023
High School Diploma -
Waukegan High School