Joeshua J Quintana Torres
Elizabeth,NJ
Summary
Enthusiastic and Multifaceted Ambassador willing to take on any task to help organization's mission succeed. Pleasant, hardworking ,Bilingual and reliable with great interpersonal skills. Excited to transition into a new position where Ambassador and Return AA skills can be properly utilized and appreciated. Responsible and reliable with over 2 years of experience in optimizing the delivery of goods to customers. Adept at coordinating logistics, processing orders and collaborating and Delivering good costumer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon Fulfillment Center (EWR7) Return Area
275 Omar Ave Avenel, NJ
12.2021 - Current
- Selected packing materials based on size, quantity and fragility of package contents.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Read and analyzed work orders to verify consistency with merchandise information.
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Bilingual
- Ambassador
- Problem solve (PS) area and Big's Problem Solve
- ADD-IN area , Amazon Tech area
- Hard line and Regular Processing
- HAZMAT AREA
Costumer Service
DHL ECommerce
191 Blair Rd, Avenel, NJ
12.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Pantry Associate
Amazon Fulfillment Center EWR7
275 Omar Ave Avenel, NJ
08.2019 - 12.2020
- Entrusted to handle confidential and sensitive situations in professional matter.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Stowing packages into a robot
- Picking and Packing in Shooting area
Education
Associate of Science - Medical Office Technology(MOT)
Drake College of Business
Elizabeth, NJ09.2015
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ07.2014
Skills
- Problem Solve and Big's PS
- Add-in
- Hard line and Regular processing
- Ambassador Position and Safety
- Organization and Categorization
- Amazon Tech
- Bilingual : Spanish ,English and Portuguese
- Quick Learner
- Fulfillment Processing
- Audits reporter
- Team Leadership
- HAZMAT Training
- Punctual
Accomplishments
Promoted to be an Ambassador
Certification
CPR and MOT
Languages
Spanish
Professional Working
English
Professional Working
Portuguese
Professional Working
Timeline
FC Associate
Amazon Fulfillment Center (EWR7) Return Area
12.2021 - Current
Costumer Service
DHL ECommerce
12.2020 - 08.2021
Pantry Associate
Amazon Fulfillment Center EWR7
08.2019 - 12.2020
Associate of Science - Medical Office Technology(MOT)
Drake College of Business
High School Diploma -
John E. Dwyer Technology Academy
CPR and MOT
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