JOEWY VIANA CERDA
Summary
Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.
Overview
7
7
years of professional experience
Work History
DIETARY AIDE
Elmhurst Rehabilitation & Healthcare Center
11.2023 - Current
- Following a daily menu preparing desserts for patients, completing certain meal requests from CNAs & serving meals to patients at a scheduled time
- Cleaning tables, mopping, brooming, washing dishes & taking out trash, making sure all walk-ins and freezers are clean
- Assisted in meal preparation, salad preparation and anything asked by the team of cooks, to insure a faster service and improved customer satisfaction
HOUSEPERSON/HOUSEKEEPER
Crowne Plaza
10.2022 - 11.2024
- Maintaining cleanliness and order in guest rooms and public areas.
- Restocked amenities, reported maintenance issues, and ensured guest satisfaction.
- Respond to guest requests, ensuring their comfort and satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
HealthSourceRI
12.2022 - 11.2023
- Reducing average call handling time while maintaining high satisfaction rates
- Documented customer interactions, ensuring accurate records and facilitating seamless follow-ups for unresolved issues
- Fostering positive relationships and enhancing the overall customer experience
WAREHOUSE ASSOCIATE
Foster Grant
09.2021 - 12.2022
- Optimized warehouse operations, reducing order processing time and enhancing inventory accuracy and meeting daily deadlines.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
FOOD SERVICE WORKER
Rhode Island Hospital
01.2020 - 08.2022
- Maintained strict adherence to food safety protocols and dietary restrictions, contributing to improved patient care and health outcomes
- Streamlined meal delivery process, reducing wait times and boosting patient satisfaction scores
- Implemented cost-effective menu planning, cutting food waste significantly
ROLLING MILL OPERATOR
National Chain Group
11.2019 - 12.2021
- Examining, inspecting, and measuring raw materials and finished products to ensure they meet specifications
- Demonstrated versatility by operating various types of milling machines as required based on production needs.
- Gained expertise in multiple areas of mill operations, allowing for seamless transitions between roles when needed due to absences or personnel changes.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
DISHWASHER, PREP COOK
Texas Roadhouse
08.2018 - 11.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Followed orders from head chef to establish productive and timely preparation of meals.
Education
HIGH SCHOOL DIPLOMA -
Central High School
Providence, Rhode Island06.2018
Skills
- Critical Thinking
- Problem Solving
- Food Safety
- Meal Preparation
- Customer Engagement
- Attention to Detail
- Time management
- Problem-solving
- Customer service
Timeline
DIETARY AIDE
Elmhurst Rehabilitation & Healthcare Center
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
HealthSourceRI
12.2022 - 11.2023
HOUSEPERSON/HOUSEKEEPER
Crowne Plaza
10.2022 - 11.2024
WAREHOUSE ASSOCIATE
Foster Grant
09.2021 - 12.2022
FOOD SERVICE WORKER
Rhode Island Hospital
01.2020 - 08.2022
ROLLING MILL OPERATOR
National Chain Group
11.2019 - 12.2021
DISHWASHER, PREP COOK
Texas Roadhouse
08.2018 - 11.2019
HIGH SCHOOL DIPLOMA -
Central High School
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