JOEY ARELI OLSEN
San Jacinto,CA
Summary
Committed to professionalism and customer satisfaction with a strong work ethic to get the job done right. Thrive on opportunities to assume responsibility. Dedicated and energetic team builder; great oral/written communication and problem resolution skills. Great team player that strives for individual growth and development. Fluent in English and Spanish. Stays current with trends as well as maintains a vast knowledge and applications. Enjoys a safe, clean, and organized working environment. Demonstrate ability to build and maintain positive relationships with customers & employees. Resourceful in high-pressure environment. Exemplify superior service delivery to customers through all interactions. Adept at prioritizing and managing deadline as well as, flexible and willing to accomplish additional tasks as needed.
Demonstrated expertise in data analysis and management. As well as a proven track record of streamlining data processes and data accuracy.
Overview
10
10
years of professional experience
Work History
Customer Account Data Specialist
FFF Enterprises, INC.
12.2020 - Current
- Maintaining and updating accounts GPOs. Monthly matching to see if customers remain or if they have fallen off GPO rosters.
- Updating monthly rosters within Access Database: APCI, First Choice, FPN, Gerimed, IIS, Kaiser, MMCAP, Omega, PracticeWell, TopCo, The Resource Group & Vaccine Connect. As well as maintaining rosters weekly for MHA, Premier & Vizient within our Access Customer Master.
- Pulling COMW-1357-DBM (Customer Master Detail) report daily and uploading it into Access Customer Master for SalesOp, Pricing/Contracts & Credit Team/Finance.
- Weekly Adhoc Reports (About 30 ML groups for both Premier and Vizient customers) for Marlene Lovig & Kristy Martin
- SAP/GUI Cx Onboarding Dashboard for New Customers
- SAP/GUI/Vistex as well as TILES knowledgeable.
- Built a strong relationship with all the GPO’s point of contacts. FPN, Gerimed, PracticeWell, Kaiser, MHA, Premier & Vizient.
- PGX Maintenance & Creations. Setting customers up within the accounts, loading on Memberlist as well as validating.
- Loading customers on the GSK or any manufactures MLs requested from the Vaccine Team, as well as validating.
- Help cross train employees for Adhocs, Trade Orgs, ML, monthly matching etc.
- Assisted departments with any requests for GPOs or discrepancies, such as Customer Care, Sales Team, Product Management, Territory Managers, RNI, Vaccine teams, Pricing/Contracts etc.
- Matching customers or providing any reports for Pricing/Contracts, Vaccine Team & Strategic Team members: Anamaria, Sadie Cox-Hogue, Debbie Michelson and Katie Sheldon.
Customer Account Specialist
FFF Enterprises, INC.
02.2019 - 12.2020
- RGAs: Informing the warehouse of possible incoming product. Working alongside Customer Care & Sales Rep. to ensure a smooth transition for the customer. Assist customer on returning goods to our warehouses.
- Credit/Rebills: Assist in crediting or debiting invoices for the customer. (Cust. Satisfactions/Billing/etc.)
- Field Transfers: Assist in facilitating products from one customer to another via Phone/Email/Fed Ex etc. Informing the warehouse of possible incoming product. Collaborating with Customer Care & Sales Rep. to ensure a smooth transition for the customer.
- Updating any information necessary to keep accounts up to date: Licensing/Contacts/Phone numbers/Emails etc. Order confirmations, Shipping Notifications and E-Invoicing.
- Accounts: Creating & Updating customer accounts via Credit Applications
- Run monthly licensing reports, updating accounts as well as assisting the licensing call queues.
- Audits of account creations from teammates, ensuring accuracy.
- Help train new hires on Customer Account Coordinator processes: Acct setup, licensing updating and validation, adjustments etc.
MAC Cosmetics Lead, Lancôme Counter Manager & Prestige
Ulta Beauty
03.2016 - 04.2019
- Assist clients in all aspects of service. (Demonstration of use of products & application)
- Proactively create one of a kind enhanced shopping experience for each guest.
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
- Recruit, train, coach, and motivate new/current associates on product knowledge, policies, and procedures and personal/department goal.
- Communicate regularly with Managers needs/concerns. (Stock needs, customer preferences, & special events.
- Call back clients regularly (2 days/2 weeks/2 months) Let client know of any new product launches or special events and overall invite them back into my chair.
Radiology
CHI St. Elizabeth Regional Medical Hospital
01.2016 - 06.2017
- Transport patients to & from Radiology (Inpatient & Outpatient) (Ages 0-100+)
- Adjust patients to different movements for X-Rays/CT Scans/MRI/Mammograms etc Images for Doctor
- Provide assistance to patients as needed (Restroom, Transfers Wheelchair to Bed, Etc)
- Assist with oxygen & transportation of oxygen
- Informing Charge Nurse of any patient changes
Education
Certified Professional Makeup Artist -
My Beauty Mark Makeup Academy
Fontana, CA08.2013
Nursing Science
Moorpark Community College
Moorpark, CA01.2008
Psychiatric Technology
San Bernardino Valley College
San Bernardino, CA01.2003
Psychology, Mathematics, Sociology
Riverside Community College
Moreno Valley, CA01.2001
undefined
Moreno Valley High School
Moreno Valley, CA01.2001
Skills
- Computer Skills: Microsoft Office Word, Excel & Access, GUI/SAP
- Data & Analytics
- Spreadsheet Management
- Prioritizing and managing Deadlines
- Languages: Bilingual (English/Spanish)
- Teamwork & Collaboration within all Departments
- Adaptability & Flexibility
- Time Management
Timeline
Customer Account Data Specialist
FFF Enterprises, INC.
12.2020 - Current
Customer Account Specialist
FFF Enterprises, INC.
02.2019 - 12.2020
MAC Cosmetics Lead, Lancôme Counter Manager & Prestige
Ulta Beauty
03.2016 - 04.2019
Radiology
CHI St. Elizabeth Regional Medical Hospital
01.2016 - 06.2017
Nursing Science
Moorpark Community College
Psychiatric Technology
San Bernardino Valley College
Psychology, Mathematics, Sociology
Riverside Community College
undefined
Moreno Valley High School
Certified Professional Makeup Artist -
My Beauty Mark Makeup Academy
Similar Profiles
Jacqueline David, RNJacqueline David, RN
SENIOR TERRITORY MANAGER at FFF ENTERPRISES, INC.SENIOR TERRITORY MANAGER at FFF ENTERPRISES, INC.
AMNA TARIQAMNA TARIQ
Warehouse Associate at FFF EnterprisesWarehouse Associate at FFF Enterprises
Nayeli PerezNayeli Perez
Warehouse Worker at FFF EnterprisesWarehouse Worker at FFF Enterprises
Gabriel PonceGabriel Ponce
Wildland Firefighter - Type 1 Hand Crew at California Conservation CorpsWildland Firefighter - Type 1 Hand Crew at California Conservation Corps
Izayiah Barreto HernandezIzayiah Barreto Hernandez
Babysitter at Hernandez FamilyBabysitter at Hernandez Family