Robert S Jones

25 years of customer service experience including call center, sales, and medical 5 years of experience in a HR environment/ responsibility role 10 years in call center including Department of Veteran Affairs 25 years of experience entrepreneurial education 16 years of experience in public speaking 17 years of strong organization and planning, human relations, and communication 25 years of work experience in leadership, training, and development 6 years of experience working in federal government relations, in legal research and interpretation 6 years of compensation and benefits administration 5 years EMPLOYEE RESOURCE GROUP 10years ENTERPRISE RESOURCE PLANNING 7 years GRAPHICAL USER INTERFACE Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

• AWARDS , Director Commendation September 2014 For outstanding veteran customer service, I was given the directors commendation. It is a yellow shirt that says director’s commendation. I was also awarded a VA coin for outstanding veteran/customer service for my community outreach. I was also nominated for employee of the year for outstanding veteran/customer service in 2014.

• Supervised team of 12 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved Sales by completing test with accuracy and efficiency.