Joey Barrett
St Augustine,Florida
Summary
Strategic Application Support Engineer with four years experience troubleshooting and resolving application issues and performance deficiencies. Skillful at supporting SAP applications and eager to learn other applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Success Manager
NTT DATA Services
Cincinnati , Ohio
2021.09 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to 12-14 independent mid-market businesses focused on increasing producitity with S4 conversions.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Jr. Professional, SAP EWM, TM and Lydia PbV
Schwarz Gruppe DBA Lidl International
Heilbronn , Germany
2017.10 - 2021.08
- Worked with functional teams to troubleshoot and offer fast solutions in EWM 9.5 and S4 and TM 9.5 Systems
- Implemented SAP EWM, TM and Lydia Pick-by-Voice solutions, and offered post-installation support services for 8 counties (USA, DE, AT, RS, PT, ES, DK and NIE)
- Managed Escalations and offer 24/7 on-call support
- Delivered in-depth EWM, TM and Lydia training, imparting knowledge of best practices for protecting data and minimizing errors both in person and virtually.
Corporate Trainer
Stahl Cranes, Schwarz Group, Berlitz, And Others
Heilbronn, Stuttgart And Frankfurt, Germany , Germany
2015.01 - 2017.10
- Developed engaging presentations to maintain employee attention and improve impact of training
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance
- Negotiated, and drafted contracts for provided trainings, working towards ultimate satisfaction for clients.
Assistant Production Manager
The Icebox
Atlanta , Georgia
2011.10 - 2014.08
- Supervised screen-printing processes and multi-head, hydrologic press machinery to prevent overloads and avoid malfunctions
- Utilized Oracle-based system, planned, directed, coordinated and assigned manpower to meet aggressive production schedules and quality standards
- Cultivated effective partnerships with all other departments.
Project Manager
Ambrosia and Company
Atlanta , Georgia
2005.01 - 2011.10
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Achieved project deadlines by coordinating with contractors to manage performance
- Managed numerous multi-line direct mail and email campaigns simultaneously and successfully.
Education
Bachelor of Arts - Fashion Design and Marketing
Brenau University
Gainesville, GA 2004.08 - 2008.05
Skills
SAP TM and EWM Support
Accomplishments
- English as a Second Language, Trainer Certified (Cambridge University Siminars, March 2015)
- IT Service Management Certified, ITIL Foundations. (Heilbronn, April, 2019)
- Project Management Foundations (Remote, LinkedIn, February 2022)
Timeline
Customer Success Manager
NTT DATA Services
2021.09 - Current
Jr. Professional, SAP EWM, TM and Lydia PbV
Schwarz Gruppe DBA Lidl International
2017.10 - 2021.08
Corporate Trainer
Stahl Cranes, Schwarz Group, Berlitz, And Others
2015.01 - 2017.10
Assistant Production Manager
The Icebox
2011.10 - 2014.08
Project Manager
Ambrosia and Company
2005.01 - 2011.10
Bachelor of Arts - Fashion Design and Marketing
Brenau University
2004.08 - 2008.05
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