Joseph Behmke

Luxury Hotel Experience – Loews Hotels

• Gained hands-on experience working with a luxury hotel brand, learning and applying the Loews service standards and operational procedures
• Acquired proficiency in Loews hotel systems, including Opera Cloud, Alliants, Chat Your Service, and Amadeus (HotSOS)
• Responded to guest inquiries and resolved concerns efficiently to ensure a high level of guest satisfaction
• Worked closely with housekeeping to ensure guest rooms were clean, well-prepared, and ready for arrivals
• Assisted in onboarding and training new front desk agents in daily procedures and system usage
• Greeted and welcomed guests with professionalism and warmth during the check-in process
• Maintained a clean and organized lobby and front desk area throughout each shift
• Collaborated with front desk team members to ensure seamless day-to-day operations
• Provided luggage assistance to arriving guests, contributing to a smooth and welcoming arrival experience

• Adapted quickly to evolving hotel systems, procedures, and technologies such as marriott systems like Lightspeed, Marsha, and GXP
• Ensured a clean, welcoming front desk and lobby environment
• Contributed to creating memorable guest experiences in both independently owned and Marriott-affiliated properties
• Welcomed guests with warmth and professionalism at a luxury boutique hotel.
• Handled guest inquiries and resolved issues promptly to ensure satisfaction.
• Coordinated room assignments and special requests using property management software.

• Collaborated with housekeeping to maintain the cleanliness and readiness of guest rooms.
• Managing relationships with condominium room owners
• Assisting with banquets and working with event coordinators
• Provided information on local attractions and hotel services to enhance guest stays.
• Assisted in training new front desk agents on operational procedures and systems.
• Answered phones, responded to inquiries, and took messages.