Joey Castillo
Paterson
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
U.S. Polo Association
Paramus, NJ
07.2024 - Current
- The store manager plans and directs the day-to-day operations of the store. Develops strategies to improve customer service, drives store sales, increases profitability, conducts store policies and marketing programs that will boost traffic and grow the existing customer base. Maintains high store standards and conditions and fosters a positive work environment.
- Manage daily store operations, including sales, inventory, and staff
- Guarantee and maintain a compliant work environment according to company and local regulations
- Implement strategies to achieve sales targets and profitability goals
- Ensure efficient store layout and product merchandising
- Train, supervise, and motivate staff to deliver excellent customer service
- Monitor inventory levels and apply asset protection practices
- Handle customer inquiries and resolve any issues or complaints promptly
- Conduct employee orientation and provide ongoing training
- Utilize store payroll budget appropriately following guidelines
- Weekly scheduling duties to ensure proper coverage
- Understand and execute corporate directives in a timely, professional manner
General Co-Manager/Product and Operations Manager
Guess Inc.
Woodbury, NY
04.2023 - 07.2024
- When running a multi unit store with an offsite unit housing product, the general co-manager with emphasis in product and operations plays a crucial role in successfully meeting company expectations in three main aspects: profitability, world-class customer service, and efficient loss prevention. In addition, he or she:
- Completes and reviews store operational requirements by following guidelines and audits.
- Follows up on work results and provides feedback.
- Delivers exceptional assistance and ensures high levels of customer satisfaction.
- Motivates the sales team to meet sales objectives by training and mentoring staff.
- Creates business strategies to attract new customers, expand store traffic, and enhance profitability.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service needs.
- Hires, trains, and develops staff.
- Responds to customer complaints and concerns in a professional manner.
- Ensures store compliance with health and safety regulations.
- Develops and arranges promotional material and in-store displays.
- Prepares detailed reports on buying trends, customer requirements, and profits.
- Undertakes store administration duties such as managing store budgets and updating financial records.
General Co Manager
Guess Factory
Paramus, NJ
04.2019 - 04.2023
- Work hand in hand with the store manager to ensure the store meets and exceeds expected sales goals. Along with profit, I'm also responsible for several aspects of the business such as:
- General operation of equipment and mobilization of merchandise in relation to profit and company standard.
- Through staff training in three main categories: product knowledge, customer service and asset protection.
- Shrink reduction utilizing Loss Prevention procedures.
- Hiring and gathering proper documentation in order to complete the hiring process.
- Receiving, processing, and placing shipment.
- Managing the schedule to ensure proper payroll spending.
- Successfully executing selling segments as the Customer Experience Manager (CEM).
- Recruiting.
Supervisor
Banana Republic
Wayne, NJ
12.2017 - 06.2019
- Co-supervision of the store alongside the manager on the floor. Opening and closing the store, including counting the tills and making sure that the standards are met during opening and closing. It also includes leading the team to reach our goal and to act upon a manager’s absence.
Key Holder/Sales Lead
Gap Inc.
Wayne, NJ
08.2017 - 12.2017
- Lead the team to meeting goals by driving sales and providing outstanding customer service. Equip the store with thorough replenishment to meet customer needs, assist store leaders in daily tasks including but not limited to: store upkeep, customer satisfaction, freight, visual standards and corporate expectations.
Education
Associate Degree - Psychology
Passaic County Community College
Paterson, NJ10.2019
High school or equivalent - undefined
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
- Increased sales by 25% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 12 months in a row.
- Recruited 4 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the fourth quarter.
- Supervised team of 25 staff members.
- Collaborated with team of 30 in the opening new stores in the region.
Certification
Driver's License
Languages
English - Fluent
Spanish - Fluent
Portuguese - Intermediate
Timeline
Store Manager
U.S. Polo Association
07.2024 - Current
General Co-Manager/Product and Operations Manager
Guess Inc.
04.2023 - 07.2024
General Co Manager
Guess Factory
04.2019 - 04.2023
Supervisor
Banana Republic
12.2017 - 06.2019
Key Holder/Sales Lead
Gap Inc.
08.2017 - 12.2017
High school or equivalent - undefined
Associate Degree - Psychology
Passaic County Community College