Joey flowers
Boise,id
Summary
Dynamic merchandising professional with extensive experience at Costco, recognized for implementing innovative visual displays that significantly boosted sales. Proven team leader skilled in inventory control and product selection, enhancing operational efficiency and employee engagement. Committed to delivering exceptional customer service while driving strategic merchandising initiatives.
Overview
15
15
years of professional experience
Work History
Center Merchandising Manager
Costco
08.2024 - Current
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
NIght Merchandising Manager
Costco
03.2023 - 08.2024
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Membership Supervisor
Costco
10.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Produce Supervisor
Costco
03.2022 - 03.2023
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Reported product ordering and shipping discrepancies to department manager.
- Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
Assistant Front End Manager
Costco
01.2018 - 01.2020
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Membership Manager
Costco
02.2016 - 03.2018
- Organized successful networking events, fostering connections among members and industry professionals.
- Collaborated with marketing department to create targeted advertising campaigns, resulting in increased brand awareness and new memberships.
- Established rapport with prospective clients through strategic follow-ups via phone calls, emails or social media interactions resulting in increased conversions from inquiries to memberships.
- Increased membership sales by developing and implementing effective outreach strategies.
Photo Lab Manager
Costco
01.2015 - 02.2016
- Assessed client needs during consultations, offering personalized solutions tailored to their unique requirements.
- Maximized sales opportunities by promoting additional products and services to clients during consultations.
- Enhanced team performance through regular feedback sessions, identifying areas for improvement and facilitating professional growth.
- Established preventative maintenance routines on all equipment, reducing unexpected breakdowns and costly downtime incidents significantly.
Foods Departmental Manager
Costco
03.2012 - 04.2015
- Led merchandising efforts for the Foods Department, creating attractive displays that drove impulse purchases and increased sales.
- Assessed employee performance regularly providing constructive feedback which resulted in an overall improvement in team efficiency.
- Developed educational materials for staff training sessions leading to improved knowledge on food safety procedures.
- Developed efficient inventory management systems for streamlined operations and reduced waste.
Produce Center Supervisor
Costco
03.2010 - 01.2011
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
Garden Center Supervisor
Costco
03.2010 - 06.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Business Marketing - Marketing
Boise State University
Boise, ID05-2000
Skills
- Product selection expertise
- Retail presentation skills
- Team leadership
- Inventory control
Timeline
Center Merchandising Manager
Costco
08.2024 - Current
NIght Merchandising Manager
Costco
03.2023 - 08.2024
Membership Supervisor
Costco
10.2022 - 03.2023
Produce Supervisor
Costco
03.2022 - 03.2023
Assistant Front End Manager
Costco
01.2018 - 01.2020
Membership Manager
Costco
02.2016 - 03.2018
Photo Lab Manager
Costco
01.2015 - 02.2016
Foods Departmental Manager
Costco
03.2012 - 04.2015
Produce Center Supervisor
Costco
03.2010 - 01.2011
Garden Center Supervisor
Costco
03.2010 - 06.2010
Bachelor of Business Marketing - Marketing
Boise State University
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