Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joey Gonzalez

Westminster,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Amazon DSP
Victorville, CA
09.2023 - 02.2024
  • Utilized problem-solving skills to promptly resolve customer issues.
  • Assisted customers by responding to more than 50 calls daily regarding shipping, billing, delivery issues, and complaints.

Furnace Technician Manager

3DEO
Torrance, CA
11.2021 - 08.2023
  • Conducted regular preventive maintenance on heating systems such as burner cleaning, ignition system inspection, and filter replacement.
  • Maintained accurate records of maintenance activities for future reference.
  • Conducted thorough inspection and documented findings in Excel spreadsheet following furnace usage.
  • Managed and supervised daily operations, conducted employee training, and fostered professional growth.

Quality Control Inspector

Punch Press Products
Los Angeles, CA
08.2020 - 09.2021
  • Utilized precision measuring instruments to examine products for defects and adherence to customer specifications.
  • Identified and reported recurring issues to supervisors and other departments, working collaboratively to identify root causes and implement solutions
  • Utilized company software to track and address nonconforming product incidents and implement necessary corrective measures.

Server

Chili's Bar and Grill
Inglewood, CA
07.2018 - 06.2020
  • Demonstrated ability to take customer orders accurately and promptly.
  • Efficiently handled guest inquiries and complaints in a professional manner.
  • Collaborated with restaurant staff members to ensure smooth and efficient operations.
  • Handled money transactions accurately according to company cash handling procedures.

Education

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA
06-2018

Skills

  • MS Office Proficiency
  • Inventory Control
  • Point of Sale Systems
  • Inbound and Outbound Calling
  • Fluent in Spanish
  • Advanced Computer Skills
  • 50 WPM
  • Employee Management

Timeline

Customer Service Associate

Amazon DSP
09.2023 - 02.2024

Furnace Technician Manager

3DEO
11.2021 - 08.2023

Quality Control Inspector

Punch Press Products
08.2020 - 09.2021

Server

Chili's Bar and Grill
07.2018 - 06.2020

High School Diploma -

Nathaniel Narbonne Senior High School
Joey Gonzalez