Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon DSP
Victorville, CA
09.2023 - 02.2024
Utilized problem-solving skills to promptly resolve customer issues.
Assisted customers by responding to more than 50 calls daily regarding shipping, billing, delivery issues, and complaints.
Furnace Technician Manager
3DEO
Torrance, CA
11.2021 - 08.2023
Conducted regular preventive maintenance on heating systems such as burner cleaning, ignition system inspection, and filter replacement.
Maintained accurate records of maintenance activities for future reference.
Conducted thorough inspection and documented findings in Excel spreadsheet following furnace usage.
Managed and supervised daily operations, conducted employee training, and fostered professional growth.
Quality Control Inspector
Punch Press Products
Los Angeles, CA
08.2020 - 09.2021
Utilized precision measuring instruments to examine products for defects and adherence to customer specifications.
Identified and reported recurring issues to supervisors and other departments, working collaboratively to identify root causes and implement solutions
Utilized company software to track and address nonconforming product incidents and implement necessary corrective measures.
Server
Chili's Bar and Grill
Inglewood, CA
07.2018 - 06.2020
Demonstrated ability to take customer orders accurately and promptly.
Efficiently handled guest inquiries and complaints in a professional manner.
Collaborated with restaurant staff members to ensure smooth and efficient operations.
Handled money transactions accurately according to company cash handling procedures.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA
06-2018
Skills
MS Office Proficiency
Inventory Control
Point of Sale Systems
Inbound and Outbound Calling
Fluent in Spanish
Advanced Computer Skills
50 WPM
Employee Management
Timeline
Customer Service Associate
Amazon DSP
09.2023 - 02.2024
Furnace Technician Manager
3DEO
11.2021 - 08.2023
Quality Control Inspector
Punch Press Products
08.2020 - 09.2021
Server
Chili's Bar and Grill
07.2018 - 06.2020
High School Diploma -
Nathaniel Narbonne Senior High School
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