Joey Gonzalez
Westminster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon DSP
Victorville, CA
09.2023 - 02.2024
- Utilized problem-solving skills to promptly resolve customer issues.
- Assisted customers by responding to more than 50 calls daily regarding shipping, billing, delivery issues, and complaints.
Furnace Technician Manager
3DEO
Torrance, CA
11.2021 - 08.2023
- Conducted regular preventive maintenance on heating systems such as burner cleaning, ignition system inspection, and filter replacement.
- Maintained accurate records of maintenance activities for future reference.
- Conducted thorough inspection and documented findings in Excel spreadsheet following furnace usage.
- Managed and supervised daily operations, conducted employee training, and fostered professional growth.
Quality Control Inspector
Punch Press Products
Los Angeles, CA
08.2020 - 09.2021
- Utilized precision measuring instruments to examine products for defects and adherence to customer specifications.
- Identified and reported recurring issues to supervisors and other departments, working collaboratively to identify root causes and implement solutions
- Utilized company software to track and address nonconforming product incidents and implement necessary corrective measures.
Server
Chili's Bar and Grill
Inglewood, CA
07.2018 - 06.2020
- Demonstrated ability to take customer orders accurately and promptly.
- Efficiently handled guest inquiries and complaints in a professional manner.
- Collaborated with restaurant staff members to ensure smooth and efficient operations.
- Handled money transactions accurately according to company cash handling procedures.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA06-2018
Skills
- MS Office Proficiency
- Inventory Control
- Point of Sale Systems
- Inbound and Outbound Calling
- Fluent in Spanish
- Advanced Computer Skills
- 50 WPM
- Employee Management
Timeline
Customer Service Associate
Amazon DSP
09.2023 - 02.2024
Furnace Technician Manager
3DEO
11.2021 - 08.2023
Quality Control Inspector
Punch Press Products
08.2020 - 09.2021
Server
Chili's Bar and Grill
07.2018 - 06.2020
High School Diploma -
Nathaniel Narbonne Senior High School