Joseph Guerra
New York
Summary
Seasoned professional in customer service, known for providing exceptional service and boosting customer loyalty. Skilled in team leadership, creating a supportive atmosphere that drives productivity and teamwork.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Macys Herald Square
2025 - 2026
- Advised clients on skincare and makeup products to enhance beauty routines.
- Demonstrated product application techniques to improve customer satisfaction.
- Assisted with inventory management, ensuring stock availability and organization.
- Maintained up-to-date knowledge of beauty trends and product launches.
Counter Manager
Puig Fragrances, Macys
01.2025 - 2025
- Managed three top selling brands under the Puig company that include Carolina Herrera, Jean Paul Gaultier, and Rabanne. Organizing and maintaining stock of a total of 7 different lines of fragrances across men’s and women’s.
- Constructed enticing visual displays engaging new guests, as well as planning creative games and activities during visual weeks for a specific fragrance to exceed our sales goal.
- Engaged daily shoppers on the sales floor by providing information about seasonal featured products and offered personalized recommendations for fragrances and beauty products based on the clients requests.
- Coordinated daily sales tasks and goals assigned to Puig vendors, while also creating a team that is welcoming and motivated to sell.
Counter Manager
Chanel Fragrances, Macys
01.2023 - 01.2024
- In charge of unboxing and cataloging all incoming stock. Maintained consistent available stock for daily sales across two store locations. Organized backstock of over 40 different Chanel fragrances and skincare items as well as disposing of expired or damaged goods.
- Answered incoming calls about product inquiries and scheduled future appointments with clients for product demonstrations.
- Lead and work with a team of Chanel Vendors, providing daily sales quotas for each sales rep and guide tasks to maximize productivity and reach our daily sales goals.
- I drove Chanel Fragrance sales up by 40% by the end of the 2024 year quarter.
Lead Stylist
Ambiance Boutique
01.2023
- Lead and mentor junior stylists, serving as the point of contact for their daily tasks and concerns.
- Maintain the company's social media, ensuring consistent content that drives sales and showcases the boutiques latest offerings.
- Proactively engaged with top clients on the phone and in person, providing personalized sales assistance, curating tailor wardrobes to enhance their shopping experience.
Para-Educator III
Capistrano Unified School District
01.2021 - 01.2022
- Served as a classroom aide to the teacher and a one-on-one aid for a student assigned with a personal IEP.
- Monitor student’s progress in behavioral development and use positive reinforcement strategies to encourage expected behaviors.
- CPI trained to provide non-violent de-escalation techniques to provide support to students and staff members.
- Demonstrated leadership by making improvements to work processes and helping to train others.
OC Covid Response Team
Elevate Staffing
01.2021
- Utilized computerized Electronic Health Record (EHR) system to document confidential medical information.
- Managed multiple projects and tasks to ensure high quality and efficient operations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Parade Performer/Character Performer/Entertainment Host
Disneyland Resort
01.2016 - 01.2019
- Stayed in peak physical condition to maintain capability to perform for long hours in extreme weather conditions.
- Learned choreography quickly and adapted to changes seamlessly by maintaining physical and mental flexibility.
- Managed large crowds of guests in designated holding areas while supervising Character performers.
- Interacted with guests by using improvisational storytelling to enhance guest experiences.
Dance/Drama Instructor
Cal Elite Kids
01.2017
- Taught musical theater, ballet, jazz, hip hop, and basic tap dance classes with students aging from 5-14 years old.
- Drama classes consisted of starting with body, vocal, and mind acting exercises, along with Improvisation games and one on one coaching for students brought in or borrowed material.
- Created and organized lesson plans based around my current students experience and abilities to be the most beneficial for their learning.
Assistant Director/Choreographer
South County Performing Arts
01.2016
- Assisted the owner and director of SCPA with numerous children productions with stage direction, vocals, and choreography.
- Organized a daily work schedule for multiple casts of students aging from 5-14 years old.
- Taught original and planned choreography during rehearsals, assisted with stage blocking, as well as performed in numerous productions.
Education
Bachelors Degree - Musical Theater Performance
University of California, Irvine
Irvine, CA01.2020
Skills
- Basic communication in ASL and Spanish
- Proficiency in Microsoft, Google, and Adobe software
- Team collaboration in fast-paced environments
- Creative problem-solving
- Leadership experience
Certification
CPI (Crisis Prevention Intervention), First-Aid, and CPR certified
Timeline
Counter Manager
Puig Fragrances, Macys
01.2025 - 2025
Counter Manager
Chanel Fragrances, Macys
01.2023 - 01.2024
Lead Stylist
Ambiance Boutique
01.2023
Para-Educator III
Capistrano Unified School District
01.2021 - 01.2022
OC Covid Response Team
Elevate Staffing
01.2021
Dance/Drama Instructor
Cal Elite Kids
01.2017
Parade Performer/Character Performer/Entertainment Host
Disneyland Resort
01.2016 - 01.2019
Assistant Director/Choreographer
South County Performing Arts
01.2016
Bachelors Degree - Musical Theater Performance
University of California, Irvine
Beauty Advisor
Macys Herald Square
2025 - 2026