Michaella Suarez
Gaithersburg,MD
Summary
Customer-focused and community-driven professional with a proven track record in enhancing client relations and managing financial transactions. Effective collaborator known for maintaining high standards of service and successfully executing community outreach initiatives.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Beauty Advisor
Sephora
Bethesda, Maryland
10.2022 - Current
- Assists customers in selecting beauty products that best suited their needs and preferences.
- Conduct makeup demonstrations to showcase product application techniques and benefits.
- Maintain cleanliness and organization of the beauty department to enhance customer experience.
- Educates customers about skin care routines and the importance of proper product usage.
- Executes inventory management tasks, including restocking shelves and tracking product availability.
- Building strong customer relationships by offering tailored beauty solutions and follow-up support.
- Performs sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Recommends merchandise based on expert product knowledge and client preferences.
- Sanitizing areas and maintaining stock, meeting store cleanliness and visual merchandising standards.
Volunteer
Upcounty Community Resources
Germantown, Maryland
11.2025 - 12.2025
- Assisted with stocking shelves with donated food items.
- Collected, sorted, and repackaged donations from local businesses.
- Collaborated with other volunteers to ensure efficient operation of the food bank.
- Maintained a clean and orderly workspace throughout shift.
- Repackaged bulk donations into smaller portions for distribution.
- Greeted and registered clients upon arrival at the food bank.
- Helped maintain accurate records of client visits and donations received.
- Packaged and loaded groceries into cars for clients.
Associate Banker
Chase Bank
Bethesda, Maryland
11.2024 - 10.2025
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior and immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Analyzed customer's financial information to determine the best banking products for them.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Modified, opened and closed customer accounts.
- Verified customer identity using government-issued identification
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Universal Banker
Truist Bank
Monrovia, Maryland
05.2024 - 10.2024
- Assisted clients in identifying and selecting appropriate financial products to meet their needs.
- Conducted regular follow-ups with clients to foster relationships and enhance customer loyalty.
- Collaborated with colleagues to streamline account opening processes and improve customer experiences.
- Educated clients on digital banking tools and resources for efficient account management.
- Supported branch marketing initiatives by promoting new products and services to customers.
- Trained new team members on customer service protocols and transaction processing procedures.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Worked with cross-functional teams to achieve goals.
Voluntary Worker
Montgomery County Agriculture Department
Gaithersburg, USA
08.2016 - 08.2020
- Assisted facilities maintenance with interior cleaning and sanitation.
- Answered phones and greeted guests to help organizational staff focus on objectives.
- Secured program equipment and resources to prohibit access.
- Helped organize community events to promote engagement and awareness of county programs.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors and directed to appropriate location or person.
- Sent and distributed mail and parcels.
Education
Colonel Zadok Magruder HS
Rockville, MDSkills
- Customer service excellence
- Spanish communication skills
- MS Office proficiency
- Inventory management
- Financial transaction processing
- Attention to detail
- Multitasking
- Collaboration
- Verbal communication
- Analytical thinking
- Community engagement
- Time Management
- Appointment scheduling
- Mathematically Defined
- Hospitality and accommodation
- Stress tolerance
Timeline
Volunteer
Upcounty Community Resources
11.2025 - 12.2025
Associate Banker
Chase Bank
11.2024 - 10.2025
Universal Banker
Truist Bank
05.2024 - 10.2024
Beauty Advisor
Sephora
10.2022 - Current
Voluntary Worker
Montgomery County Agriculture Department
08.2016 - 08.2020
Colonel Zadok Magruder HS